Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Availability
Personality Characteristics
Languages
Timeline
Generic

Brian Nguyen

Cabramatta

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Pharmacy Assistance

Lane Cove Advantage Pharmacy
02.2022 - Current
  • Assisted customers with medication inquiries and provided product recommendations.
  • Processed prescriptions accurately, ensuring compliance with safety regulations.
  • Managed inventory by restocking shelves and monitoring expiration dates.
  • Collaborated with pharmacists to maintain efficient workflow during peak hours.
  • Educated patients on proper medication usage and potential side effects.
  • Trained new staff on pharmacy procedures and best practices for efficiency.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
  • Updated computer system with current customer, payment and inventory information.
  • Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
  • Trained new pharmacy assistants, sharing best practices for medication dispensing and customer service.
  • Ensured clean and organized work environment, complying with safety and hygiene standards.
  • Reduced waiting times for patients by implementing more efficient prescription filling process.
  • Facilitated smooth workflow, organizing prescription orders for efficient processing.

Sales Consultant

Pluss Fitness
06.2023 - 12.2024
  • Developed and maintained strong client relationships to drive sales growth.
  • Conducted product demonstrations and presentations to educate customers on features and benefits.
  • Analyzed customer needs and tailored solutions to meet specific requirements.
  • Collaborated with team members to strategize marketing initiatives and promotional campaigns.
  • Utilized CRM software to track sales activities and manage customer interactions effectively.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Education

Bachelor of Nursing - Nursing

Western Sydney University
Sydney, NSW
07-2026

Skills

  • Strong customer service skills
  • Ability to handle cash and electronic payments, including use of cash and registers
  • Excellent verbal and written communication skills
  • Positive attitude and ability to work well in team settings
  • Strong leadership skills and initiative
  • Excellent self-management, with the ability to work effectively in a busy environment
  • Highly developed computer skills, including advance knowledge of computer programs
  • Good work ethic
  • Ability to manage and demonstrate leadership
  • Stocking shelves
  • Answering customer questions
  • Product restocking
  • Sales techniques

Hobbies and Interests

Sports (Rugby league), Fitness and health, Games, Volunteering, Cadets (Army), Animals, Lion dancing, Music, Gym

Availability

Looking for part time/casual work, available on Monday, Tuesday, Wednesday, and weekends.

Personality Characteristics

  • Funny
  • Outgoing
  • Confident
  • Smart
  • Hard working
  • Quick learner
  • Athletic
  • Cooperative

Languages

English
Native or Bilingual
Vietnamese
Professional Working

Timeline

Sales Consultant

Pluss Fitness
06.2023 - 12.2024

Pharmacy Assistance

Lane Cove Advantage Pharmacy
02.2022 - Current

Bachelor of Nursing - Nursing

Western Sydney University

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Brian Nguyen