Summary
Work History
Education
Skills
References
Timeline
Generic

Brian Peter O'Donnell

Melbourne,Australia

Summary

Client-focused offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address challenges.

Work History

Bar Supervisor

Wax Music Lounge
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Improved team morale by providing ongoing support, training, and opportunities for professional growth.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 90% improvement over prior onboarding process.

Head Bartender

Henrietta Windsor
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.


Bar Staff Member

Oche Melbourne
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.

Account Manager

Prodigy Digital Agency. Inc
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Bar staff

Beverly Rooftop
  • Collaborated with team members to ensure smooth service during peak hours.
  • Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.

Crafted and Sold My Own Home Brew Beer

  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.

Education

Bachelor of Science - Business Administration And Management

Holy Angel University
Angeles City, Pampanga, Philippines
04.2022

Skills

  • Leadership Techniques
  • Strategic planning and analysis
  • Relationship Building
  • Coaching and training
  • Office software

References

  • Alexander Quinn, Venue Manager, Oche Melbourne, 0435939521
  • Raphael Duffy, Manager, Henrietta Windsor, 0451174711
  • Dave Radulski, General Manager, Wax Music Lounge, 0433032280

Timeline

Bar Supervisor

Wax Music Lounge

Head Bartender

Henrietta Windsor

Bar Staff Member

Oche Melbourne

Account Manager

Prodigy Digital Agency. Inc

Bar staff

Beverly Rooftop

Crafted and Sold My Own Home Brew Beer

Bachelor of Science - Business Administration And Management

Holy Angel University

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Brian Peter O'Donnell