Brian Romero
Bgold Coast
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flight Attendant
Viva Air
01.2015 - 12.2017
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Ground Agent
01.2013 - 11.2015
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Developed new business and managed new and existing clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Education
Human Resources Diploma - Focused Education On Employment Law.
ACADEMIQUE
Gold Coast, QLD01-2022
Certificate II - Customer Service
Certificate 2 in Customer Engagement
Greystone College 01-2021
Aviation Degree - Aviation
AfA DE COLOMBIA
Bogota Colombia 06-2011
Skills
- Ticket verification
- Passenger service
- Flight safety
- Amenities distribution
Certification
- CTA - Certified Travel Associate
Languages
Spanish
Elementary
English
Professional Working
Timeline
Flight Attendant
Viva Air
01.2015 - 12.2017
Ground Agent
01.2013 - 11.2015
Human Resources Diploma - Focused Education On Employment Law.
ACADEMIQUE
Certificate II - Customer Service
Certificate 2 in Customer Engagement
Aviation Degree - Aviation
AfA DE COLOMBIA
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