Brian Santoso
Chippendale
Summary
- Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
- Seasoned Business/Systems Analyst offering 2 years of Business/Systems Analyst industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
- Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analyst - Schematics Associate
WiseTech Global
05.2022 - Current
- Updating, implementing and protecting WTG principles
- Define and interpret a customer request into a desired effect and then into a schematic enhancement design supporting the WTG principles
- Deep understanding of the WTG Schematic and how workflow artefacts interact with the schematic
- Responsible for deploying functional solutions - adopting and implementing system test plans (schematics exceptions states) and monitor issues after schematic enhancement design has been delivered
- Incident management to conduct requirement analysis - gathering critical information of what customer needs are and what outcome is needed
- Conducting meetings and presentations to share ideas/consult which direction of system implementation is the most appropriate to clients
- Identifies and evaluates inefficiencies and recommends optimal system functionality and business practices (template creation, board configurations, AB creation, criteria creation) for optimal performance
Junior Business Analyst
IT Magnet
11.2021 - 03.2022
- Thoroughly analyze business and software requirements from clients
- Documenting client's business needs and providing consultation suitable to the client's business needs
- Experienced at managing a team of software developers and quality assurance specialists to ensure client's expectations are delivered successfully
- Developed enduring clientele relationships
- Excel in the Atlassian Suite focusing on JIRA
Sales Assistant
L'Occitane En Provence
12.2021 - 12.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Store Sales
Coles Maroubra
12.2020 - 12.2021
- Maintained a clean and organized store environment to enhance customer experience.
- Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
- Provided support during peak shopping periods by monitoring fitting rooms, restocking shelves, or assisting at the register as needed.
- Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
- Demonstrated flexibility by working extended hours over holidays or during promotional events.
Education
Masters of Data Science -
The University of Sydney
12.2021
Graduate Certificate in Project Management -
The University of Sydney
06.2021
Graduate Certificate of Data Science -
The University of Sydney
06.2020
Bachelors in Accounting and Finance -
Curtin University
10.2018
Skills
- SQL
R Studio
- PowerBI
- JavaScript
- PAVE/Jira Tools
- Interpersonal Relationships
- Communication
- Problem-Solving
Project Management
Data Analysis
Requirements Gathering
Personal Information
- Date of Birth: 03/10/98
- Gender: Male
Certification
- ECBA - Certified Entry Certificate in Business Analysis Professional
Timeline
Business Analyst - Schematics Associate
WiseTech Global
05.2022 - Current
Sales Assistant
L'Occitane En Provence
12.2021 - 12.2022
Junior Business Analyst
IT Magnet
11.2021 - 03.2022
Store Sales
Coles Maroubra
12.2020 - 12.2021
Masters of Data Science -
The University of Sydney
Graduate Certificate in Project Management -
The University of Sydney
Graduate Certificate of Data Science -
The University of Sydney
Bachelors in Accounting and Finance -
Curtin University
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