Brian Vu
Auckland,New Zealand
Summary
Dynamic and commercially driven hospitality professional with over five years of experience in New Zealand’s premium hotel sector, specialising in sales growth, client engagement, and brand-aligned service delivery. Currently managing multi-outlet operations at InterContinental Auckland, I have a proven record of driving revenue through strategic upselling, premium brand positioning, and customer relationship management. Experienced in hosting product tastings, team training, and cross-department collaboration to deliver exceptional guest experiences that align with luxury standards. Passionate about sustainable, values-led brands and skilled in translating insights into meaningful commercial results.
Overview
4
4
years of professional experience
Work History
Assistant Restaurant and Bar Manager
Intercontinental Auckland
Auckland CBD, Auckland
01.2025 - Current
- Lead sales and service strategy across restaurant, bar, café, and in-room dining outlets, driving consistent growth in daily revenue and premium upselling results.
- Collaborate with senior hotel leadership to refine pricing, promotional strategy, and menu positioning, enhancing guest spend and market competitiveness.
- Engage regularly with corporate clients and VIP guests, building long-term relationships that support cross-selling of event packages and extended-stay offers.
- Host tastings, site tours, and promotional events to showcase premium offerings, developing presentation and product education skills transferable to brand representation.
- Provide insights on guest feedback and performance data to support service innovation and sales refinement across hotel departments.
- Train and lead a diverse F&B team to deliver a consistently premium guest experience that aligns with brand values.
Food and Beverage Supervisor (Pre-opening)
Intercontinental Auckland
Auckland CBD, Auckland
01.2024 - 01.2025
- Played a key role in launching the hotel's flagship restaurant and bar, contributing to brand positioning, sales SOPs, and client engagement strategy.
- Built early-stage relationships with local distributors and suppliers during the pre-opening phase to ensure premium beverage selections and procurement alignment.
- Engaged directly with guests and partners during the launch phase, gathering insights that informed operational adjustments and targeted promotions.
- Supported the development of brand-aligned service delivery and team training, ensuring consistency in guest experience and positioning..
Food and Beverage Supervisor
Movenpick Hotel Auckland
Auckland CBD, Auckland
12.2022 - 01.2023
- Drove daily sales performance in a 90+ cover restaurant, implementing team-based upselling tactics and promotional activation aligned with brand goals.
- Maintained high-quality relationships with key guests and internal stakeholders, contributing to consistent repeat business.
- Worked closely with the kitchen and procurement teams to optimise offerings, reduce waste, and align with premium service expectations
Food and Beverage Team Leader
Hilton Auckland
Auckland CBD, Auckland
06.2022 - 12.2022
- Managed high-value events and conference catering, ensuring premium service standards and client satisfaction for up to 200 guests.
- Led product presentations for corporate guests and delegates, introducing food and beverage options to align with event vision and budget.
- Delivered hands-on support in in-room dining, exceeding $1,000 revenue per night, ensuring product quality and personalised service delivery.
Senior Food and Beverage Attendant
Hilton Auckland
Auckland CBD, Auckland
07.2021 - 06.2022
- Experiencing through different positions in F&B department which includes banquets, in room dining, mini bar and Fish restaurant.
- Answered and delivered room service order by following hotel's procedures.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils.
- Transmits orders to bar and kitchen by recording client's choices and identifying special dietary needs and special requests.
- Responds to additional requirements by inquiring of needs and observing dining process.
Education
Bachelor - International Hospitality Management
Auckland University Of Technology
01-2021
Bachelor - Business Administration And Management
International University
Ho Chi Minh City, Vietnam01-2017
Skills
- Client relationship building
- Brand alignment
- Premium product positioning
- Sales impact tracking
- Customer service
References
References available upon request.
Timeline
Assistant Restaurant and Bar Manager
Intercontinental Auckland
01.2025 - Current
Food and Beverage Supervisor (Pre-opening)
Intercontinental Auckland
01.2024 - 01.2025
Food and Beverage Supervisor
Movenpick Hotel Auckland
12.2022 - 01.2023
Food and Beverage Team Leader
Hilton Auckland
06.2022 - 12.2022
Senior Food and Beverage Attendant
Hilton Auckland
07.2021 - 06.2022
Bachelor - International Hospitality Management
Auckland University Of Technology
Bachelor - Business Administration And Management
International University
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