Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Wallace

Gold Coast

Summary

As TKE's Gold Coast Area Supervisor I am dedicated to streamlining operations and maximising work performance within my team. Driven to improve processes and reduce costs with a hands-on management style, whilst bringing strong communication, planning and problem solving abilities demonstrated over 20 years in the field. I feel I am highly effective at training staff, maximising productivity and controlling inventory as well as being an experienced leader and knowledgeable about elevator practices and regulatory requirements. I direct and motivate employees to accomplish challenging performance and quality objectives. I have been successful at keeping costs low within my area and employee job satisfaction high, while promoting safety and compliance. I am responsible for delivering supplies and equipment to departments by ordering direct and receiving/ transferring parts to who may need them. I maintain a strict inventory and reconciled variances by conducting regular physical counts. I feel that with two decades of work experience and knowledge in the elevator industry in Australia, United Kingdom and Europe will be an asset in any new position in the future.

Overview

15
15
years of professional experience

Work History

Gold Coast Area Supervisor

TKE
05.2015 - Current
  • Management of day to day operations for my team
  • Ensuring staff conduct maintenance and repairs to a very high standard as well as presenting themselves well to our clients
  • Planning, controlling and and scheduling maintenance operations in our area
  • Control and delivery of all service contracts
  • Ensure on-going quality improvements on-site through auditing procedures
  • Achieve all financial and performance goals that have been set
  • Develop and maintain excellent and effective communications with existing customers and potential customers
  • Deal with customer enquiries and complaints with professionalism and clarity
  • Annual safety testing to a high standard
  • Ordering and delivery of parts when required
  • Overlooking my team to ensure a high level of professionalism and high work standards at all times
  • Taking calls from my team and customers around the clock to ensure knowledge and awareness of any faults in my area
  • Weekly timesheet reviews with my team
  • Prepare and conduct a weekly team meeting to discuss the week prior and week ahead - discuss goals, tasks and resolve any necessary faults

Gold Coast Service Technician

TKE
01.2009 - 05.2015
  • Action customer complaints or enquiries
  • Take remedial action to rectify shutdowns
  • Repairs / technical site - specific work
  • Annual safety testing
  • Procurement of parts where required
  • On-call maintenance visits
  • Service and maintain elevators of all makes and brands
  • Weekly on stand-by roster inc weekends

Education

No Degree -

TAFE NSW
Ryde, NSW
2010

No Degree - Electrical Engineering

Bracknell College
Berkshire UK
2000

Skills

  • Team Management
  • Production Management
  • Task Delegation
  • Multi-unit management
  • Equipment Inspection
  • Operational Efficiency
  • Employee Performance Management
  • Inventory Control
  • Project Management
  • Quality Control
  • Continuous improvements
  • Program Leadership
  • Cost Reduction
  • Workforce Planning
  • Project Planning
  • Sales Tracking
  • Supply chain distribution
  • Safety Management
  • Profitability Optimization
  • Risk Analysis
  • Reporting skills
  • Brand Awareness
  • Cost Containment
  • Facility Maintenance
  • Risk Management
  • Leadership Development
  • Multitasking and Prioritisng
  • Team Building and Motivation
  • Goal Setting and Achievement
  • Superior Work Ethic
  • Employee Training
  • Work Area Inspection
  • Performance monitoring
  • Relationship Building
  • Customer Service Management
  • Handling Complaints
  • Decision-Making
  • Delegation and Supervision
  • Business Development

Timeline

Gold Coast Area Supervisor

TKE
05.2015 - Current

Gold Coast Service Technician

TKE
01.2009 - 05.2015

No Degree -

TAFE NSW

No Degree - Electrical Engineering

Bracknell College
Brian Wallace