BRIAN WARDLAW

• Assisted clients with daily living activities and personal care routines.

Supported individuals in social and community engagement opportunities.

• Developed individualized support plans based on client needs and preferences.
• Collaborated with healthcare professionals to ensure comprehensive care delivery.
• Implemented behavior management strategies to promote positive interactions.
• Facilitated transportation for clients to appointments and community events.
• Maintained accurate documentation of client progress and incidents.
• Trained new staff on client support protocols and safety guidelines.
• Assisted in developing self-care skills such as personal hygiene practices.
• Maintained daily living standards by assisting clients with personal hygiene needs.
• Managed challenging behaviors through positive reinforcement techniques.
• Assisted clients with activities of daily living such as eating, dressing, and grooming.
• Provided emotional support to individuals with physical or mental disabilities.
• Transported clients to appointments, social events, and other activities as needed.
• Encouraged independence by teaching skills needed for everyday life.
• Monitored client progress and reported any changes in behavior or health conditions to supervisor.
• Maintained records of services provided, client progress, and goals achieved.
• Administered medication according to doctor's orders and monitored side effects.
• Participated in team meetings with supervisors, doctors, nurses, therapists.
• Communicated regularly with families of disabled individuals regarding care plans and updates.
• Maintained organized filing system for client records, providing complete documentation of all interactions.
• Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
• Reported concerns to nurse supervisor to promote optimal care.
• Utilized strong assessment skills to determine necessary client care and daily function assistance.
• Collaborated with other professionals to develop treatment plans for clients.
• Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.

• Supporting people in their home who have a home care package, or funding by the NDIS.
• I left this job to find more stable employment.

• Assisted clients with daily living activities and personal care routines.

• Assisted clients with daily living activities and personal care needs.
• Developed and maintained supportive relationships with individuals and families.
• Facilitated recreational and therapeutic activities to promote well-being.
• Communicated effectively with healthcare professionals regarding client needs.

• Rostering.
• Managing bookings diary, ensuring that all shifts are covered, and house remained above 80% occupancy rate.
• Developed individualized support plans in collaboration with families and staff.
• Monitored compliance with safety protocols and quality standards in care delivery.
• Staff supervision and team building.
• Advocated for client rights and needs within the organization and community settings.
• Trained new staff on procedures and best practices for disability support services.
• Conflict resolution.
• Managing the On-call Phone (24 hours)

• This second job was performed remotely from home.
• Inbound customer service calls for various clients such as NRMA NSW Safer Driving School, Macular Degeneration bookings, Origin Energy, Pizza Hut, Woolworths Everyday Rewards.
• Outbound market research calls.

• Remote job from home office receiving inbound sales calls for Origin Energy Power and Gas, and Telstra, and completing the orders via the Seibel database.
• Adherence to KPI's.
• Maintaining compliance with State Legislation (Privacy Act and Trade Practices Act).

• Inbound and outbound calls to existing fixed line, ADSL and mobile customers.
• Corresponding to customers via email, fax and letter.
• Resolving customer's billing disputes.
• Managed Online Billing database of over 80,000 customers.
• Managed Priority Assistance database, and increasing adherence from 18% to 89% within 6 months.
• Team player resulting in above average yearly KPI's and team results.
• Data entry of paper applications.
• Adherence to AAPT's policies and procedures and State Legislation such as The Privacy Act and Trade Practices Act.