Summary
Overview
Work History
Education
Skills
Timeline
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BRIANA BYRNE

Holmesville

Summary

Results-driven retail management professional emphasizing team collaboration and operational excellence. Expertise in team development, stakeholder relationships, revenue generation, and customer service, combined with a proven ability to adapt to evolving business needs. Recognized for a consistent track record of driving sales and enhancing customer satisfaction through innovative strategies. Dependable leader with a strategic mindset, dedicated to fostering a positive work environment that empowers teams to achieve their best.

Overview

14
14
years of professional experience

Work History

Senior Store Manager

Sephora Australia
11.2022 - Current
  • Leading a regional store with a team of 17+, Whilst developing other Store Managers.
  • Driving store performance to exceed sales targets, resulting in YoY revenue growth as well as department metrics.
  • Implementing performance coaching, succession planning, and ongoing training Fast-paced problem solving
  • Managed stock flow, inventory audits, shrinkage control, and VM updates in alignment with national campaigns
  • Stock management and initiating shrinkage mitigation plans.
  • Travelling to and from stores & other Countries when teams needed me at short notice.
  • Preparation of store organisation for region visits.
  • Maintaining and building relationships with stakeholders & business partners.
  • Collaborating with other departments, Eg: HR, Marketing, Loss Prevention and Retail Operations.

Area Sales Manager

Universal Store
01.2019 - 11.2022
  • Managing & leading a team of 120+ diverse individuals
  • Reaching quarterly targets
  • Training and developing multiple team members
  • Fast-paced problem solving
  • Customer service orientation
  • Auditing stores
  • Stocktaking stores
  • Travelling to and from stores when teams needed me at short notice
  • Answering multiple phone calls to guide teams how to problem solve effectively
  • Fly coaching and providing feedback to team members for progression.

Supervisor

HYPE DC
01.2016 - 01.2019
  • Trained employees on additional job positions to maintain coverage of roles.
  • Created training modules and documentation to train staff.
  • Cash handling and auditing of stores
  • Stocktake preparations of a high performing store
  • Meeting KPI’S / UPT’S
  • Connected with customers to aid and collect feedback to optimize operations.
  • Met or exceeded fiscal sales goals, maximizing operating budgets.
  • Audited store operations, slashing inventory shrinkage and reducing cash discrepancies.

Marketing Manager

Best Body Supplements
01.2016 - 01.2018
  • Developed and supervised marketing campaigns and events to maximize and achieve audience targets.
  • Worked with management team to oversee and monitor marketing strategy.
  • Developed social media marketing strategies to help brand company and increase sales.
  • Expanded personnel skill sets by mentoring marketing team both individually and in groups.
  • Placed prices and descriptive signage to enhance displays and promote items.

Assistant Manager

Zelows Handbags
02.2012 - 01.2017
  • Delegated daily tasks to team members to optimize group productivity.
  • Rostering
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.

Education

Certificate of registration - Property Services

01.2016

Certificate II - Business

01.2013

Certificate III - Property services

TAFE
01.2012

Certificate II - Retail services

01.2011

Year 10 Certificate - undefined

Toronto High School
01.2011

Skills

  • Multi-site management
  • Social media engagement
  • Team development
  • Performance-oriented staffing
  • KPI achievement
  • Audit compliance management
  • Product presentation strategies
  • Inventory management
  • Conflict resolution expertise
  • Client relationship management
  • Store operations
  • Store maintenance
  • Merchandise planning

Timeline

Senior Store Manager

Sephora Australia
11.2022 - Current

Area Sales Manager

Universal Store
01.2019 - 11.2022

Supervisor

HYPE DC
01.2016 - 01.2019

Marketing Manager

Best Body Supplements
01.2016 - 01.2018

Assistant Manager

Zelows Handbags
02.2012 - 01.2017

Certificate II - Business

Certificate III - Property services

TAFE

Certificate II - Retail services

Year 10 Certificate - undefined

Toronto High School

Certificate of registration - Property Services

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BRIANA BYRNE