Briana Caspani-Muto

Key Responsibilities:

• Proactively engaging with prospects
• Sending 50 emails + 50 LinkedIn connections/messages weekly
• 40 calls daily
• Transforming cold leads into warm prospects through effective communication
  
  Key Achievements:
• Consistently meeting weekly targets for calls, emails, and LinkedIn connections/messages
• Utilise Hubspot, cold calls, and email to generate new sales opportunities
  Identify the needs of prospects mainly in the mining industry, and suggest appropriate products or services
• Identify the needs of prospects, and suggest appropriate products or servicesa

Key Responsibilities:

• Proactively engaging in 225 weekly phone calls
• Sending 100 emails and establishing 100 LinkedIn connections/messages
• Transforming cold leads into warm prospects through effective communication
• Striving to secure 4-5 meetings per week for Account Executives
• Composing compelling emails for outreach to potential prospects
• Represent the company’s products and services, using comprehensive knowledge as well as consumer research to explain how our solutions meet customer needs
• Generate leads and build relationships by nurturing warm prospects and finding potential new sales opportunities
• Manage and maintain a pipeline of interested prospects and engage sales executives in next steps
• Identify best practices for refining the company’s lead-generation playbook
  
  Key Achievements:
• Consistently meeting weekly targets for calls, emails, and LinkedIn connections/messages
• Engaging in conversations with potential prospects to identify their pain points and specific needs
• Utilise Hubspot, cold calls, and email to generate new sales opportunities
  Identify the needs of prospects, and suggest appropriate products or services
• Build long-term, trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seek new business opportunities in the market
  Set up meetings or calls between (prospective) customers and sales executives
• Report to sales manager with weekly, monthly, and quarterly results

Receptionist (July 2019 - Nov 2019) - Key Responsibilities:

• Phone and Email management
• General front desk duties, such as meet & greet clients and visitors and keeping the office neat and tidy
• A variety of administration duties such as officeworks orders for the whole office, packing up dishes, handing out keys to properties
• Opportunity to learn about and progress to a role within Sales or Property Management teams

Key Achievements:

• Well organised and ability to multi-task
• Established customer service skills
• Excellent communication skills (written and verbal)
• Willingness to learn and work in a team environment
• Positive and attentive attitude
• Reliable and punctual
• Processing tenancy applications

Leasing consultant (Nov 2019 - Aug 2019) - Key Responsibilities:

• Evaluating rental applications
• Leasing out all vacant properties online
• Engaging with prospective tenants for property placement
• Conducting frequent on-site open house inspections
  
  Key Achievements:
• Achieved an exceptional online leasing rate for nearly all properties, a rare feat in the industry
• Demonstrated unwavering commitment by maintaining all responsibilities during the challenging COVID period
• Pioneered virtual open house inspections, ensuring properties were filmed and available online for tenant viewing before lockdowns
• Ensured a seamless tenant experience by personally meeting them at properties for key handovers and condition report documentation
  

Assistant Property Manager (Aug 2021 - December 2021) - Key Responsibilities:

• Conduct property condition inspections and oversee maintenance coordination
• Skill-fully manage budgets, accounts, rent collections, and tenant notifications
• Develop and distribute effective marketing materials to attract prospective tenants
• Maintain meticulously organised and up-to-date resident files and records
• Diligently report any identified problems or issues to the property manager.
  
  Key Achievements:
• Rapidly acquired property management skills, stepping in for the property manager during their leave after just a few weeks
• Demonstrated dedication by working overtime to ensure timely completion of tasks
• Prioritised urgent maintenance issues as a top priority, addressing them promptly
• Ensured landlords had up-to-date rent payments for all properties, ensuring financial stability

Key Responsibilities:

• Marking off large volumes of incoming stock
• Labelling and arranging stock as specified in planograms
• Invoicing and processing credits
• Replenishing stock and maintaining inventory levels
• Repetitive movements and some heavy lifting

Key Achievements:

• Maintained tidy and organised store environment to comply with cleanliness standards
• Used POS system to process sales, returns, online orders, and gift card activations
• Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance
• Increased sales and customer satisfaction through personalised servicing
• Built customer loyalty and retention by delivering excellent shopping experiences

Key Responsibilities:

• Engage with customers and maximise sales opportunity
• Ensure superlative customer service standards
• Proactively maintain a relationship with customers
• Assist with stock replenishment
• Used POS system to process sales, returns, online orders, and gift card activations
• Organised store merchandise racks and displays to promote and maintain visually appealing environments
• Managed cash register after end of shift to balance and record accurate transactions

Key Achievements:

• Built customer loyalty and retention by delivering excellent shopping experiences
• Used in-store system to locate inventory and place special orders for customers

• This establishment specializes in high end cars with high level attention to detail
• Nothing less than perfect for the astute customer
• I worked as a café attendant and barista
• Duties included:- customer service, barista, making of toasted sandwiches, general cleaning duties, cash register function, stock replenishment etc
• I also assisted in final quality control which included attendance to customers and final checking of car completion details
• This often required some finishing touches to interiors, windows and wheels to ensure complete customer satisfaction
• Entire satisfaction was critical to our business to ensure returning patronage and strong word of mouth.

• I worked as an assistant teacher in 3 dance styles (ballet jazz and tap) with 2 different teachers
• This required patience & flexibility to adaptation to various young children & teacher styles
• I thoroughly enjoyed this role of leadership amongst an excitable group of young girls in the early stages of dance
• I had to support & encourage them in discipline, behaviour and technique while in class and between classes.