Briana Corry
Rosewood,Australia
Summary
Skilled Emergency Medical Dispatcher with extensive experience in coordinating Queensland Ambulance first responders. Exhibits rapid decision-making abilities and exceptional communication skills under pressure, ensuring optimal emergency response. Demonstrates a thorough understanding of medical terminology, resulting in efficient handling of critical situations and enhanced team performance. Committed to continuous improvement in emergency management practices.
Overview
10
10
years of professional experience
Work History
Emergency Medical Dispatcher / Call Taker
Queensland Ambulance Service
04.2018 - Current
- Receiving emergency calls: answering emergency calls, where I am often the first point of contact for individuals seeking help in medical emergencies.
- Assessment of the situation: gathering critical information from the caller to understand the nature and severity of the emergency.
- This includes assessing symptoms, the scene's safety, and the patient's condition
- Providing Pre-Arrival Instructions: Based on protocols, I provide life-saving instructions over the phone
- This can include CPR guidance, how to stop bleeding, or how to handle childbirth before professional help arrives
- Dispatching: I prioritise the call based on the urgency, dispatch appropriate emergency services like ambulances, and coordinate with other first responders if necessary
- Documentation: I am required to keep detailed records of the call, including the information given by the caller, the instructions provided, and the actions taken, which can be crucial for both immediate response and later medical or legal purposes
- Communication: EMDs often act as a liaison between the scene and arriving medical teams, providing updates and ensuring that responders are prepared with the right information and equipment
- Stress Management: Operating under high-stress conditions, I need to maintain composure to make quick, accurate decisions that can impact survival outcomes
- Training and Continuing Education: I am required to undergo extensive training in emergency medical procedures, communication skills, and need to stay updated with changes in medical protocols or technology used in dispatching
- Responsible for ensuring on-scene crew safety, dispatching jobs within correct timeframes, managing complicated situations with various levels of priority, handling workloads exceeding resource capacity, communicating with external agencies such as QFES and QPS, as well as recording all radio communications verbatim, including clinical notes
- Creating patient files and accurately updating details and notes according to policy and procedures
- I also maintain professional communications with people at various levels within the Ambulance Service and Queensland Health
Relay Officer
National Relay Service / Australian Communications Exchange
07.2016 - 04.2018
- Assisting hearing-impaired, deaf, and disabled persons to make phone calls to various contacts, including family members, corporations, and services such as the police or hospitals.
- Patience and understanding were integral to this position, as assistance for each phone call could exceed 20 minutes, in contrast to a two-minute phone call for someone without limitations.
- Ensured the security and confidentiality of sensitive information.
- Responsible for engaging a diverse client group, and maintaining an extremely high standard of customer service.
- Relaying speech-to-text calls verbatim, with speed and accuracy.
Customer Service Officer
Hanson Concrete
02.2015 - 07.2016
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Provided general administrative support, including scheduling and negotiating deliveries, and completing payments.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certificate III - Emergency Call taking
QAS
Certificate IV - Emergency Dispatch
QAS
Skills
- Strong Verbal Skills
- Composed in High-Stress Situations
- Skilled in Managing Multiple Tasks
- Logical Reasoning Skills
- Emotional Understanding
- Proficient in Team Dynamics
- Verbal and written communication
- Attention to Detail
- Endurance and Adaptability
- Emergency response procedures
- Computer literacy
- Coaching and mentoring
- Quick learner
- Typing speed
- Radio communication
- Dispatch coordination
- Emergency medical instruction
- Interpersonal communication
- Problem-solving aptitude
- Cross-departmental teamwork
Affiliations
- Current volunteer and previous Coach, Rosewood United Soccer Club
- Player, Rosewood United Senior Women's Soccer Team
- Immune Deficiency Foundation Australia - Member, Patient Advisory Panel and Mentoring Team
References
References available upon request.
Timeline
Emergency Medical Dispatcher / Call Taker
Queensland Ambulance Service
04.2018 - Current
Relay Officer
National Relay Service / Australian Communications Exchange
07.2016 - 04.2018
Customer Service Officer
Hanson Concrete
02.2015 - 07.2016
Certificate III - Emergency Call taking
QAS
Certificate IV - Emergency Dispatch
QAS
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