Briana Grant
Campbelltown,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Galintel
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Managed workload and priorities to meet claims processing meet deadlines.
- Followed up with customers on unresolved issues.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
Customer Experience Specialist
Georgiemane PTY
04.2022 - 11.2022
- Assisting customers questions
- Using programs such as Gorgias, Starshipit, Shopify, and stamped
- Answer customer questions via all digital channels (live chat, email, sms, messenger, etc.)
- Assisting customers with questions about our loyalty program
- Liaise with freight carriers and warehouse to resolve any customer issues
- Documenting customer problems regarding shipping.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Customer Service/Personal Shopper Assistant
Woolworth's
10.2019 - 09.2020
- Cleaning, customer service, cash handling.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Contributed to team objectives in fast-paced environment.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Machine Operator/ Factory hand
Pinnacle
04.2018 - 01.2019
- Operating Machine
- Working in high care areas
- Cleaning.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Quickly shut down equipment in emergency situations following protocols.
Shop Assistant
Kmart
04.2016 - 05.2017
- Customer service, Stock control.
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Helped managers with daily checklists and last-minute requirements.
- Reviewed prices and performed audits to detect and correct price discrepancies.
Shop assistant
Macdonald
04.2014 - 09.2014
- Front & Back of House
- Drive-thru
- Food preparation
- Use of Registers
- Cash Handling.
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Checked incoming orders and organized new stock.
- Helped managers with daily checklists and last-minute requirements.
- Managed efficient cash register operations.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Education
Elizabeth Macarthur High School, NSW
Narellan, NSWDerby District High School, WA
Skills
- Appointment Scheduling
- Call Management
- Account Updating
- Paperwork Processing
- Data Collection
- Complaint Resolution
- Data Entry
- Product Knowledge
- Scheduling
- Customer Service
- Multi-Line Phone Talent
- Administrative Support
- Team Development
Skills And Competences
English, Demonstrate responsible work behaviour in accordance with safe working practices, Observe workplace schedule & undertake daily activities in an efficient manner, Comply with personal presentation requirements, Complete tasks to the standard expected in the workplace & in accordance with any guidelines, directions or instructions, Receive & act constructively on personal feedback, Apply good communication skills & interact effectively with staff and customers/clients, Work cooperatively as part of a team, Comply with codes of practices & expectations, Competent in Maths and English, Hard working, Willingness to learn, Great time management, Positive attitude
Personal Information
- Gender: Female
- Date of Birth: 03/11/98
- Nationality: Australian
Timeline
Customer Service Representative
Galintel
01.2023 - Current
Customer Experience Specialist
Georgiemane PTY
04.2022 - 11.2022
Customer Service/Personal Shopper Assistant
Woolworth's
10.2019 - 09.2020
Machine Operator/ Factory hand
Pinnacle
04.2018 - 01.2019
Shop Assistant
Kmart
04.2016 - 05.2017
Shop assistant
Macdonald
04.2014 - 09.2014
Elizabeth Macarthur High School, NSW
Derby District High School, WA
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