Briana Ilijoski
Sydney,New South Wales
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering [Number] years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Autosports Group- BMW Canterbury
03.2024 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
Customer Service Representative
Jeanswest
09.2022 - Current
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Resolved customer complaints promptly and efficiently
- Developed strong customer relationships and loyalty through effective communication
- Responded to telephone inquiries and complaints following standard operating procedures.
Customer Service Representative
Wiremme communications
12.2021 - 08.2022
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Met daily customer service quotas with a focus on quality
- Displayed strong organizational skills while managing multiple projects simultaneously
- Addressed customers courteously using suitable methods and problem-solving skills.
Work experience
Proffesionals Padstow
07.2022 - 07.2022
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Assisted with training and mentoring new team members
- Adhered to company policies and procedures while providing superior service
- Developed strong organizational and time management skills by completing multiple tasks simultaneously
- Gained experience, exposure, and knowledge of career-specific procedures and systems
- Trained in different positions and worked with variety of personnel
- Gained experience in customer service, problem solving, and communication through daily interactions with clients
- Collaborated effectively with a team of interns to complete group projects efficiently
- Gained practical experience with relevant software and technology.
Education
High School Diploma -
Mount St Joseph
Sydney, NSW09.2023
Certification in Business -
Mount St Joseph
Sydney, NSW09.2023
Skills
- Appointment Scheduling
- Paperwork Processing
- Consultative Sales
- Call Management
- Microsoft Excel
- Critical Thinking
- Microsoft Office Suite
- Customer Service
- Call Center Operations
- Microsoft PowerPoint
- Active Listening
- Computer Proficiency
- Call Center Experience
Reception Management
File Organization
Multi-line phone operation
Appointment Setting
Payment Collection
Mail handling
Certification
- Certificate 3 in Business
- Higher School Certificate
Languages
Macedonian
Japanese
References
References available upon request
Timeline
Receptionist Administrator
Autosports Group- BMW Canterbury
03.2024 - Current
Customer Service Representative
Jeanswest
09.2022 - Current
Work experience
Proffesionals Padstow
07.2022 - 07.2022
Customer Service Representative
Wiremme communications
12.2021 - 08.2022
High School Diploma -
Mount St Joseph
Certification in Business -
Mount St Joseph
- Certificate 3 in Business
- Higher School Certificate
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