Briana Marsden

• Trained and mentored new employees to maximise team performance.
• Three years barista experience.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Kept employees operating productively and working on task to meet business and customer needs.
• Developed and maintained positive working relationships with staff, customers, and vendors.
• Completed daily inventory stock counts and cash deposits.
• Exceeded sales goals and accomplished business objectives.

People Performance Department Manager:

I also had the opportunity to help out in the People Performance department at my store for a few months.

• Certificate III in Retail Services Supervisor – Supervise the employees participating in this school-based traineeship and ensuring they meet all requirements to complete.
• Hiring – Have used Smart Recruiters to hire new employees for the store, also conducting interviews.
• Completing Performance reviews on existing crew and promoting.
• Writing up 4-week training plans for new crew.
• Conducting safety meetings with team.

• Provided excellent customer service by greeting customers and meeting quality expectations
• Took orders, prepared meals, and collected payments
• Worked front counter, drive-thru, cafe and kitchen.