Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Briana Marsden

Pimpama,Australia

Summary

Experienced with supervising daily restaurant operations and staff coordination. Utilises strong organisational abilities to ensure seamless service and customer satisfaction. Track record of effective team building and conflict management. Currently, as an Assistant Business manager, my role is to oversee three specialty departments and assist the Business Manager in operating the store.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Assistant Business Manager

McDonald's
11.2024 - Current
  • Completing sales projections weekly based off previous years and upcoming events.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Improved safety procedures to create safe working conditions for employees.
  • Maintained accurate records of employee attendance, leave requests, and other time-sensitive data for payroll processing purposes.

Product Quality Manager

McDonalds
  • Oversaw inventory management processes and maintained optimal stock levels while minimizing waste/losses.
  • Developed and reviewed food safety and quality systems.

People Performance Manager

McDonalds
  • Supervised employees enrolled in the Certificate III in Retail Services.
  • Utilised Smart Recruiters and McHire to interview potential candidates and hire new employees.
  • Conducted performance reviews on employees and developed personal progression plans.

Customer Experience/Rostering Manager

McDonalds
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Managed staff schedules (+120 employees), ensuring adequate coverage during peak times and reduced labor costs.

Shift Manager

McDonalds
09.2021 - 09.2023
  • Trained and mentored new employees to maximise team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on tasks to meet business and customer needs.
  • Completed daily inventory stock counts and bank deposits.

Crew Member

McDonalds
12.2017 - 09.2021
  • Provided excellent customer service.
  • Took orders, prepared meals, and collected payments.
  • Mentored and trained new team members in procedures and customer service excellence.
  • Developed strong leadership, time management and conflict resolution skills.

Education

Queensland Certificate of Education -

Nerang State High School
Nerang, QLD
11.2020

Certificate III in Retail -

McDonalds
Upper Coomera, QLD
11-2020

Advancing Your Leadership -

McDonalds Course
Brisbane, QLD
01-2022

Developing The Leader in Me -

McDonalds Course
Brisbane, QLD
01-2024

Leading Great Restaurants -

McDonalds Course
Sydney, NSW
01-2024

Skills

  • Verbal and Written Communication
  • Opening and Closing Procedures
  • Cash Handling
  • Employee Training and Supervision
  • Building Customer Relationships and Loyalty
  • Adaptable and Flexible
  • Time Management
  • Teamwork and Collaboration
  • Employee scheduling
  • Shift management

Certification

  • First Aid Certification
  • Responsible Service of Alcohol
  • Blue Card/NDIS Screening
  • Fire Response Evacuation (Australian Fire protection)

Timeline

Assistant Business Manager

McDonald's
11.2024 - Current

Shift Manager

McDonalds
09.2021 - 09.2023

Crew Member

McDonalds
12.2017 - 09.2021

Product Quality Manager

McDonalds

People Performance Manager

McDonalds

Customer Experience/Rostering Manager

McDonalds

Queensland Certificate of Education -

Nerang State High School

Certificate III in Retail -

McDonalds

Advancing Your Leadership -

McDonalds Course

Developing The Leader in Me -

McDonalds Course

Leading Great Restaurants -

McDonalds Course

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Briana Marsden