Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

BRIANA MATTHEWS

Karama,NT

Summary

Diligent account and office administrator with extensive experience in delivering administrative duties such as managing accounts payable/receivables, payroll, meticulous record-keeping, proficient data entry, customer service, and overseeing office stationary and equipment. Proficient in various accounting systems, demonstrating proven efficiency in quickly learning and navigating new computer software, accounting programs, and office filing systems.

Overview

14
14
years of professional experience

Work History

Field Service Manager

Dormakaba
Darwin, Northern Territory
11.2023 - Current
  • Organized, directed, supervised and evaluated the work of assigned personnel.
  • Resolved customer complaints regarding field service operations.
  • Monitored inventory levels for spare parts and supplies for field service technicians.
  • Scheduled preventive maintenance visits to ensure optimal performance of equipment in the field.
  • Coordinated with vendors to provide timely repair services to customers.
  • Managed daily activities of field service technicians by assigning tasks, monitoring progress and providing guidance when necessary.
  • Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
  • Responded promptly to customer inquiries about schedule changes or availability.
  • Developed relationships with customers by providing excellent customer service.
  • Worked closely with lead technicians to handle scheduling, follow ups and recalls.

Customer Service Dispatcher

Dormakaba
Darwin, Northern Terriroty
06.2022 - 10.2023
  • Answered customer inquiries regarding availability of products and services.
  • Scheduled service calls for customers based on their needs and geographic location.
  • Prepared and processed electronic transfers and payments
  • Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
  • Contacted technicians in afternoon to find out status for following morning and prepared start sheet.
  • Resolved invoice discrepancies by obtaining and investigating information from vendors, customers, departments.
  • Processed invoices, purchase orders and other financial paperwork in accordance with company policies.

Office Administrator

Enzed Service Centre
Darwin, Northern Territory
08.2019 - 06.2022
  • Attache accounting system
  • Managed accounts receivables & banking reconciliations
  • Maintained records of vehicle maintenance schedules and fuel usage.
  • Managing records of hose audits conducted on vessels
  • Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Reconciled accounts payable transactions.
  • Maintained up-to-date billing system.
  • Performed filing duties such as sorting documents alphabetically or numerically according to established procedures.

Accounts Administrator

NC Electrical Services
Darwin, Northern Territory
01.2019 - 08.2019
  • Xero accounting system
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed accounts receivable and payable activities, including invoicing, payments, collections and reconciliations.
  • Processed payroll for staff members on a bi-weekly basis.
  • Maintained office equipment and supplies
  • Assisted in answering phone calls, emails and other inquiries.
  • Monitored technician's progress and updated job status in system.
  • Monitored fuel consumption, vehicle maintenance costs, and other operational expenses.

Accounts Clerk

G.J Gardner Homes
Bendigo, Victoria
12.2016 - 10.2018
  • Greenhouse accounting system
  • Entered data into accounting system to maintain accurate financial records.
  • Liaised with building supervisors on a weekly basis
  • Worked to allocated budgets for jobs.
  • Prepared cheque payment of sub-contractor invoices on a timely basis.
  • Assisted with month-end closing activities as needed.
  • Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
  • Handled high-volume invoice processing with minimal supervision.

Accounts Payable

MG Electrical Services
Darwin, Northern Territory
04.2010 - 06.2014
  • QuickBooks accounting system
  • Quicken Payroll - Processed payroll information including salary, deductions, bonuses for 20+ employees.
  • Managed staff credit cards including issuing cards and reconciling monthly statements.
  • Processed all accounts payable, data entry and on-time payments to suppliers.
  • Remained flexible, adaptable, and punctual
  • Maintained office stationary suppliers
  • Prepared and submitted quarterly/annual payroll taxes, superannuation & child support contributions
  • Maintained accurate records relating to vehicle registrations, licenses, insurance coverage.
  • Maintained accurate records of invoices, purchase orders, and other financial documents.
  • Verified coding of invoices to ensure proper general ledger posting.
  • Monitored cash flow to ensure sufficient funds are available for payment obligations.

Education

Bendigo Senior Secondary College
12.2005

Skills

  • Active Learning
  • Task Delegation
  • Professional Telephone Demeanor
  • Data Entry
  • Customer Relationship Management (CRM)
  • Strong Organizational Skills
  • Inventory Control Skills
  • Schedule Coordination

References

  • James Dabrowski, Enzed (Former Employee), 0428 419 911
  • Jasmine Gill, G.J Gardner Homes (Managing Director), 03 5442 2300

Timeline

Field Service Manager

Dormakaba
11.2023 - Current

Customer Service Dispatcher

Dormakaba
06.2022 - 10.2023

Office Administrator

Enzed Service Centre
08.2019 - 06.2022

Accounts Administrator

NC Electrical Services
01.2019 - 08.2019

Accounts Clerk

G.J Gardner Homes
12.2016 - 10.2018

Accounts Payable

MG Electrical Services
04.2010 - 06.2014

Bendigo Senior Secondary College

Similar Profiles

CREATE PROFILE
BRIANA MATTHEWS