Briana Savea
Melbourne,VIC
Summary
Driven by a results-focused approach, I leveraged customer service and decision-making skills at Toyota to enhance client satisfaction and resolve complex issues, leading to significant client retention. As a Warehouse Team Leader at Woolworths, I increased order fulfillment accuracy through meticulous team performance monitoring. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Customer Assistance Representative
Toyota
Melbourne
08.2022 - 05.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted customers in navigating company website or online platform, guiding them through various features for optimal usage experience.
- Resolved complex issues by thoroughly researching product information and utilizing problem-solving skills.
- Retained valuable clients by proactively addressing potential issues before they escalated into more significant concerns.
- Delivered outstanding support during peak periods, maintaining patience and composure under pressure.
Warehouse Team Leader
Woolworths
Melbourne
09.2021 - 04.2022
- Supervised warehouse operations by managing employees during shifts.
- Maximized storage capacity by designing strategic warehouse layouts that facilitated optimal use of available space.
- Adhered to industry best practices for warehousing, material handling, and documentation.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
- Increased accuracy in order fulfillment by closely monitoring team performance and addressing issues promptly.
- Optimized inventory control by conducting regular audits and implementing accurate tracking systems.
Retail
Jay Jays
Melton, VIC
03.2021 - 11.2021
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Pick Packer
Reject Shop
Truganina, VIC
07.2021 - 08.2021
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Fast Food Team Member
Mc Donald’s
Melton, VIC
02.2017 - 10.2020
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Accurately operated cash register to process customer payments.
Education
Year 12 Certificate - High School
Melton Secondary College
Melton, VIC12.2020
Skills
- Flexible and Adaptable
- Collaboration
- Customer Service
- Self-Motivated
- Responsible
- Teambuilding
- Dedicated Team Player
- Team Player
- Decision Making
- Active Listening
- Quality Control
- Workplace Safety
- Customer Focus
- Coaching and Mentoring
- Performance Improvement
Timeline
Customer Assistance Representative
Toyota
08.2022 - 05.2024
Warehouse Team Leader
Woolworths
09.2021 - 04.2022
Pick Packer
Reject Shop
07.2021 - 08.2021
Retail
Jay Jays
03.2021 - 11.2021
Fast Food Team Member
Mc Donald’s
02.2017 - 10.2020
Year 12 Certificate - High School
Melton Secondary College