Brianan Imrie
Mount Lawley,WA
Summary
Enthusiastic and reliable individual seeking to begin a meaningful career in administration with Glass Co Metro in Canning Vale. I bring a diverse background in customer service, communication, and team support, gained through roles with Guzman y Gomez, Naturaliste Charters, and voluntary work at the London Court Bookshop. I have developed strong digital and remote communication skills through my work with Q2 Online and have built job readiness and organisational abilities through my participation with Status Employment Services in Morley. I recently completed a Certificate III in Community Services, which has enhanced my understanding of working with people in supportive, professional settings. I am a motivated learner with a positive attitude and a strong work ethic, and eager to contribute to a team environment and grow within the field of administration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Guzman y Gomez
Malaga, WA
04.2025 - Current
- Delivered high-quality customer service in a fast-paced, team-oriented environment.
- Accurately took and prepared customer orders according to GYG standards and recipes.
- Maintained cleanliness and hygiene across front-of-house and kitchen areas, complying with food safety regulations.
- Operated point-of-sale (POS) systems to process transactions efficiently and handle cash and card payments.
- Supported kitchen staff with food prep, restocking, and assembling menu items during peak periods.
- Followed daily procedures for opening, shift transitions, and closing tasks.
- Collaborated with team members to meet speed and quality targets during busy service times.
- Proactively resolved customer concerns to ensure a positive dining experience.
Participant
Status Employment Morley
Morley, WA
02.2024 - Current
- Actively participated in employment readiness programs, workshops, and job search activities.
- Engaged in training to develop resume writing, interview techniques, and workplace communication skills.
- Attended regular appointments with employment consultants to set goals and track job-seeking progress.
- Completed vocational training modules to improve industry-specific knowledge and qualifications.
- Participated in mock interviews and group activities to build confidence and job readiness.
- Maintained consistent communication, and followed through with job applications and employer leads.
- Demonstrated commitment to personal and professional development through ongoing learning.
Bookshop Attendant - Volunteer
Kwianis Charity Bookshop
Maylands, WA
04.2024 - 06.2025
- Accepted, cleaned, and sorted donated books for retail readiness.
- Maintained clean and organized displays to enhance customer experience.
- Engaged with customers, providing assistance and service during visits.
- Managed book sales transactions using cash and EFTPOS systems.
- Recorded sales accurately and managed cash flow effectively.
Bookshop Attendant - Volunteer
London Court Books
Perth, WA
06.2024 - 03.2025
- General clean-up of the shop, keeping areas tidy.
- Assist with processing sales transactions involving cash, credit, or chart string payments.
- Arrange the product display to attract customers and to maintain an appealing sales floor.
- Organize the books according to the section, and in alphabetical order.
- Excellent product knowledge, as well as an understanding of the bookstore catalog and inventory.
- Maintain vintage books, and look after the quality.
- Gift wrapping and packaging items and/or books when sold.
- Answering customer queries correctly.
- Meeting and greeting customers, building and maintaining rapport.
Online Communications Support
Q2 Online
Perth, WA
01.2021 - 12.2022
- Managed backend operations of websites to enhance functionality and performance.
- Conducted research to identify relevant content for improved user engagement.
- Edited photos to boost visual appeal and align with branding standards.
- Developed engaging web pages for local governments by integrating technical expertise with creative design.
Tour Guide
Naturaliste Charters
Augusta, WA
10.2021 - 10.2021
- Guided groups through coastal tours, sharing knowledge of local wildlife.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Answered queries and provided insightful commentaries to enhance guest experience.
- Prepared vessels prior to departure to ensure readiness for all operations.
- Ensured participant satisfaction through provision of food and beverages on board.
- Upheld safety protocols diligently to maintain a secure environment.
Team Member
Boost Juice
Perth Airport, WA
08.2020 - 02.2021
- Resolved customer complaints and addressed product inquiries to enhance satisfaction.
- Memorized over 50 recipes, including seasonal variations, showcasing culinary expertise.
- Upholding cleanliness and sanitation standards to ensure food safety compliance.
- Efficiently retrieved merchandise from stockroom to meet customer demands.
- Processed payments using point of sale system, including app delivery services like UBER and Door Dash.
- Produced high-quality, wholesome items that met customer expectations.
- Engaged with customers to build rapport and promote positive experiences.
Education
High School - Year 10
Helena College
Glen Forrest12-2021
Certificate 3 in Community Services
Tracmin
Mirrabooka06-2025
Provide First Aid - 2 Day Training
St John WA
Western Australia05-2025
Skills
- High efficiency and organisation
- Conflict resolution
- Productivity and responsibility
- Autonomous work
- Creative problem-solving
- Flexible availability
- Dedicated communication
- Data entry
- Team collaboration
- Customer service
- Time management
- Public speaking
Certification
- Provisional Driver’s License
- RSA - Responsible Service of Alcohol
- Alcohol and other drug (AOD) services in Western Australia, by the Mental Health Commission
- Workplace Sexual Harassment by Fair Work Commission
- Mandatory Reporter Training by the Government of Western Australia, Department of Communities
- Working With Children Check
- Police Check
Computer Skills
- Social Media
- Internal databases
- Internet
- Microsoft Outlook
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
Affiliations
- Books and literature
- Writing
- History
- Photography and videography editing
- Volunteer work
- Baking
References
References available upon request.
Timeline
Crew Member
Guzman y Gomez
04.2025 - Current
Bookshop Attendant - Volunteer
London Court Books
06.2024 - 03.2025
Bookshop Attendant - Volunteer
Kwianis Charity Bookshop
04.2024 - 06.2025
Participant
Status Employment Morley
02.2024 - Current
Tour Guide
Naturaliste Charters
10.2021 - 10.2021
Online Communications Support
Q2 Online
01.2021 - 12.2022
Team Member
Boost Juice
08.2020 - 02.2021
High School - Year 10
Helena College
Certificate 3 in Community Services
Tracmin
Provide First Aid - 2 Day Training
St John WA
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