Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Work Preference
Quote
Software
Languages
Timeline
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Brianna Beaton

Albury,NSW

Summary

Dynamic sales professional with a proven track record at Kent Removals & Storage, excelling in customer relationship building and complex problem-solving. Enhanced client satisfaction and increased repeat business through tailored solutions and strategic upselling.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

19
19
years of professional experience

Work History

Sales Representative

Kent Removals & Storage
09.2022 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
  • Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Sales Representative

Whybirds Removals
01.2022 - 08.2022
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Streamlined sales process, reducing time from lead to close.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Placed sales calls and handled sales for incoming customer calls.

Import Coordinator

Whybirds Removals
01.2020 - 01.2022
  • Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
  • Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
  • Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
  • Provided training for junior team members on best practices in import coordination, contributing to overall departmental efficiency.
  • Coordinated shipments of product from country of origin to final destination by both air and land transport.
  • Managed the resolution of customs-related issues, liaising with government agencies to ensure timely release of shipments.
  • Updated and maintained manuals and adhered to governmental regulations that affected product import.
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Accurately input shipment details into company's system using Moveware.
  • Maintained up-to-date knowledge of import regulations, staying ahead of industry changes that may impact business operations or profitability.

Pre Packer

Whybirds Removals
12.2018 - 01.2020
  • Demonstrated flexibility in adapting to changing work demands, quickly shifting between different tasks as needed throughout the day.
  • Ensured customer satisfaction with properly packaged products that met or exceeded company standards for presentation and durability.
  • Loaded and unloaded trucks with customer possessions.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
  • Inspected items for damage and reported issues to supervisor for resolution.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Followed safety protocols to prevent accidents and injuries.
  • Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
  • Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
  • Communicated with customers courteously and professionally to drive satisfaction.

Over counter sales

Sanity Music
07.2013 - 12.2018
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.

Over counter sales

Movieland Albury
11.2006 - 10.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Murray High
Albury
12-2006

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Relationship building
  • Product and service knowledge
  • Complex Problem-solving
  • Customer retention

Interests

  • Playing Softball on the weekend
  • I enjoy watching Movies
  • I enjoy spending time with my family

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leavePersonal development programs

Quote

The truth does not change according to our ability to stomach it.
Flannery O’Connor

Software

Microsoft Office

Languages

English
Bilingual or Proficient (C2)

Timeline

Sales Representative

Kent Removals & Storage
09.2022 - Current

Sales Representative

Whybirds Removals
01.2022 - 08.2022

Import Coordinator

Whybirds Removals
01.2020 - 01.2022

Pre Packer

Whybirds Removals
12.2018 - 01.2020

Over counter sales

Sanity Music
07.2013 - 12.2018

Over counter sales

Movieland Albury
11.2006 - 10.2012

High School Diploma -

Murray High

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Brianna Beaton