Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Brianna Benson

Miles,QLD

Summary

Dynamic leader with a proven track record at the Department Of Education, enhancing operational efficiency and team productivity. Expert in financial management and fostering employee growth, I excel in project management and team leadership, significantly improving stakeholder relations and school operations. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Manager

Department Of Education
03.2022 - Current
  • Improving operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increasing overall team productivity by fostering a positive work environment and providing effective leadership whilst remaining empathetic and trustworthy to fellow employees.
  • Communicating with internal and external stakeholders positively with particular attention to problem resolution.
  • Overseeing financial operations within the school including creating and adjusting annual budgets to ensure optimal cashflow throughout the school year.
  • Ensuring federal, state and local regulations are adhered to within all areas of the school.
  • Overseeing facility maintenance, coordinating repairs and upgrades to infrastructure to create a safe and welcoming learning environment.
  • Coordinating professional development opportunities for staff with encouragement to meet their goals as per each staff members individual performance plans.
  • Collaborating with Human Resources to onboard new employees and addressing employee concerns to maintain a motivated workforce.
  • Maintaining accurate records of employee time sheets and leave applications for efficient human resources management.


Community Liaison Officer

Miles Accommodation Services
03.2021 - 09.2021
  • Assisted in grant writing processes for funding opportunities that align with organisational goals and community needs.
  • Distributed monthly community newsletters to convey important news and events to tenants residing within the MAS housing stock.
  • Ensured accurate record-keeping by completing time-sensitive data entry requests.
  • Utilised property management software to streamline administrative tasks and improve record-keeping accuracy.
  • Acted as a liaison between residents and property management, addressing concerns effectively to maintain a positive living environment.
  • Streamlined communication between residents, property management, and maintenance staff to ensure timely resolution of issues.
  • Collaborated with property management team to streamline processes for more efficient operations.

Bakery Cashier

Maces Hot Bread
09.2018 - 03.2021
  • Enhanced customer satisfaction by providing efficient and friendly service at the Maces Hot Bread counter.
  • Handled customer inquiries, complaints, and special requests professionally and effectively.
  • Contributed to a positive working environment by maintaining open communication lines with fellow employees and management.
  • Assisted with store opening and closing procedures, ensuring the bakery was ready for business on time and properly secured after hours.
  • Supported other staff members during busy times by assisting with cleaning tasks or restocking shelves as needed.
  • Managed cash drawer responsibly throughout shifts by keeping accurate track of incoming funds from sales transactions.
  • Reduced wait times for customers by quickly processing orders while maintaining accuracy levels in an often fast-paced environment.
  • Provided excellent service through timely bagging of purchased items, ensuring freshness and quality upon customer departure.
  • Processed cash, credit card, and gift card transactions accurately and efficiently for seamless customer experience.
  • Maintained tidy and organised work area to comply with cleanliness standards.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Education

High School Diploma -

Miles State High School
Miles, QLD
11.2012

Skills

  • Financial Management
  • Customer Service
  • Project Management
  • Employee Management
  • Analytical Thinking
  • Documentation And Reporting
  • Customer Relationship Management
  • Decision-Making
  • Negotiation
  • Customer Relations
  • Issue Resolution
  • Client Relationship Management
  • Team Building and Leadership

Certification

  • Health and Safety Advisor, Completed 2023
  • First Aid & CPR, Completed 2022 (CPR Refresher completed 2024)
  • Department of Education Courses - Corporate Card Use, GST, Finance, Health and Safety Investigation, Administering Medications, Student Protection, Fire Safety, Asbestos Management, etc.


Additional Information

  • Open Class Licence
  • Working with Children Card
  • Criminal History Check - clear of offences

Timeline

Business Manager

Department Of Education
03.2022 - Current

Community Liaison Officer

Miles Accommodation Services
03.2021 - 09.2021

Bakery Cashier

Maces Hot Bread
09.2018 - 03.2021

High School Diploma -

Miles State High School

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Brianna Benson