Brianna Blohm
Coffs Harbour,NSW
Summary
Developed strong customer service skills and understanding of retail operations in fast-paced environment. Looking to transition into new field, leveraging experience in inventory management and teamwork. Capable of adapting to new challenges and contributing effectively in various settings.
Overview
3
3
years of professional experience
Work History
Fish and Chip Shop Assistant/Line Cook
Southsea Fish and Chips
01.2024 - 03.2025
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Maintained cleanliness and order in all areas of store, creating welcoming environment for shoppers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Housekeeping/ Waitress
Country 2 Coast Motor Inn
12.2023 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Processed orders and sent to kitchen employees for preparation.
Waitressing/ Line Cook/ Customer Service
Enterprise Hotel/ Motel
08.2022 - 12.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Grilled meats and seafood to customer specifications.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Enhanced kitchen efficiency by maintaining clean and organized workstation.
- Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Monitored food quality and presentation to maintain high standards.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Education
Year 12 Certificate - Year 12 Certificate
Charters Towers State High School
Charters Towers, QLD11-2024
Skills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- Relationship building
- Raw materials handling
- Product labeling
- Equipment operation
- Returns and exchanges
- Shop organization
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
Timeline
Fish and Chip Shop Assistant/Line Cook
Southsea Fish and Chips
01.2024 - 03.2025
Housekeeping/ Waitress
Country 2 Coast Motor Inn
12.2023 - 01.2024
Waitressing/ Line Cook/ Customer Service
Enterprise Hotel/ Motel
08.2022 - 12.2023
Year 12 Certificate - Year 12 Certificate
Charters Towers State High School
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