Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Brianna Chen

Canterbury,VIC

Summary

Seeking to pivot into the body modification industry with an organisation whose values I believe in and apply carefully cultivated customer service and sales experience established over a wide range of industries to further develop myself.

Overview

3
3
years of professional experience

Work History

Bar Tender

170 Russell
07.2021 - Current
  • Served thousands of customers during special events, nights, and weekends, maintaining exceptional customer service and creating warm atmospheres for patrons; developing loyal clientele in the process
  • Increased nightly sales by 15% through effective upselling and promotion of drink specials
  • Assisted with staff training, sharing learned expertise in bartending techniques and customer service practices.
  • Cultivated workplace relationships, using teamwork and collaborating with colleagues to ensure smooth catering to upwards of 1000 patrons per night.
  • Regularly cleaned and sanitised bar area, refrigeration and storage areas, ensuring organised and efficient work environment
  • Handled and processed over $5000 in payments per shift, ensuring for accurate accounting at end of each shift

Medical Receptionist

Dr Robert Chen
11.2021 - Current
  • Greeted and welcomed visitors, providing them with relevant information whilst creating a soothing and safe atmosphere for visitors
  • Coordinated and managed patient and doctor scheduling, ensuring smooth daily progression for 6 different consulting locations as well as 3 different procedural locations
  • Managed administrative tasks including data entry, filling and document preparation whilst also managing multi-line phone systems
  • Conducted patient check-in and check-out processes ensuring accurate billing, handling cash and closing accounts at the end of the day

Medical Receptionist

Oakleigh Medical Centre
03.2021 - 07.2022
  • Scheduled patient appointments for 8 onsite practicing professionals alongside multiple receptionists to maximise workplace efficiency and facilitate seamless patient care
  • Provided compassionate customer service in a highly stressful workplace environment and mediated patient complaints
  • Kept waiting room neat and organized to maximise patient experience and generate a welcoming and hospitable environment
  • Adapted to and enthusiastically adopted new roles with changing work conditions and worked with management to deal with patient influx and conditions unfamiliar to the clinic regarding COVID vaccine rollout

Sales Assistant

Edge Clothing
11.2021 - 02.2022
  • Increased sales by building strong customer relationships, attentively listening to their needs providing excellent service and providing informed and detailed knowledge of stock and promotions
  • Kept up to date on daily sales and met sales targets consistently, contributing to overall team success.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales
  • Completed store opening and closing procedures by closing registers at each day's end and banking cash

Education

Bachelor of Environmental Engineering - Engineering

RMIT
Melbourne, VIC
10.2026

Skills

  • Proficient in a wide range software including POS systems, scheduling software and EHRs
  • Problem-Solving
  • Teamwork and collaboration
  • Excellent customer service skills
  • Attentive to Detail
  • Motivated and Eager

Languages

Chinese (Mandarin)
Native or Bilingual

Additional Information

References available upon request

Timeline

Medical Receptionist

Dr Robert Chen
11.2021 - Current

Sales Assistant

Edge Clothing
11.2021 - 02.2022

Bar Tender

170 Russell
07.2021 - Current

Medical Receptionist

Oakleigh Medical Centre
03.2021 - 07.2022

Bachelor of Environmental Engineering - Engineering

RMIT

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Brianna Chen