Brianna Friedrichs
Summary
Compassionate mental health support worker with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centred care and evidence-based interventions. Possesses deep understanding of mental health and behavioural sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Trainee
Allied Leisure
01.2021
- My role at Allied leisure was as a trainee undertaking training in the community services area, it consisted in multiple areas of work within Pakenham's YMCA
- I supported consumers with the onboarding process in swimming lessons, gym member ships and coordination of the sporting events they hold.
Trainee
EACH - Mental health and wellbeing hub
01.2023 - Current
- My role within EACH is as a trainee within the mental health and wellbeing hubs, at first, I was hired as a trainee to help me complete my studies within my certificate IV of mental health and to give me an opportunity to have experience in the field, for the work placement I had opportunities to go on outreach to clients homes, do telehealth phone calls and was fortunate enough to be a part of and witness the start to end of supporting clients to achieve their goals
- Throughout my time with EACH I have learnt a lot and added to my preexisting knowledge, I have worked beside multiple mentors and learnt many approaches and ways of communication
- Since completing my placement part of my certificate IV, I have been fortunate enough to take on my own clients ranging from ages 8-50, giving me the ability to work across all ages and in different diverse groups.
Manager
Red Rooster
01.2019 - 01.2024
- My role at Red Rooster consists of overseeing crew members and training new employees, where I report back to the store manager on their progression and work with new employees until we are happy with their development.
- I have a lot of experience when it comes to dealing with customer feedback and complaints
- Ensuring the customer can feel as though they have had the best experience at our store and would happily come back
- When a customer comes in with a concern or complaint, we assure them that their needs are being met and that we value them as a customer.
- I have overseen many catering orders for sporting clubs and large businesses where preparation and execution is vital
- We are proud to be sponsors with local sporting clubs around the Pakenham and Officer area.
Education
Diploma of Mental Health - Family And Community Services
Chisholm Institute
Mornington Peninsula, VIC01.2025
Undergraduate - Mental Health
Monash University
Melbourne, VIC11.2024
Professional Development - Single Session Thinking
La Trobe University
Melbourne, VIC05.2024
Certificate IV in Mental Health - Family And Community Services
Chisholm Institute
Berwick, VIC01.2024
Certificate of Attainment - Family Violence Risk
Chisholm Institute
Berwick, VIC06.2023
Certificate III - Community Services
Swinburne University of Technology
Melbourne, VIC11.2021
Skills
- Initial intake and assessment experience
- Team Collaboration and ability to work individually
- Ability to engage and work with youth, families, and stakeholders,
- Ability to identify referral pathways and appropriate supports
- Trained and qualified to provide single session training
- Include and engage client, family and carers in treatment planing
- Behavioural support
- Transportation Assistance
- Individualized support
- Mental health knowledge
- Substance abuse awareness
- Knowledge in harm minimization and harm reduction
Awards And Acknowledgements
Good Choice Award 2021, Cardinia Shire Council - Youth services
Personal Information
Date of Birth: 01/05/2003
References
- Each - Mental health & wellbeing hub (Narre Warren), Team Lead, Tracy Jordan, tracy.jordan@each.com.au
- Each - Mental Health Trainee & Graduate (Boronia), Lead/Coordinator, Kelsey Williamson, kelsey.williamson@each.com.au
Certification
- Current WWC check
- Probational drivers licence
Timeline
Trainee
EACH - Mental health and wellbeing hub
01.2023 - Current
Trainee
Allied Leisure
01.2021
Manager
Red Rooster
01.2019 - 01.2024
Diploma of Mental Health - Family And Community Services
Chisholm Institute
Undergraduate - Mental Health
Monash University
Professional Development - Single Session Thinking
La Trobe University
Certificate IV in Mental Health - Family And Community Services
Chisholm Institute
Certificate of Attainment - Family Violence Risk
Chisholm Institute
Certificate III - Community Services
Swinburne University of Technology
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