Brianna Gibbens
Orelia
Summary
Client Service Administrator with 3 and a half years of experience in delivering high-quality administrative and customer support. Adept at building and maintaining strong client relationships through exceptional communication, problem-solving, and organizational skills. Experienced in using a wide variety of administrative software and proven ability to handle multiple tasks in fast-paced environments while maintaining attention to detail and meeting deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
GFA Accountants & Business Advisors
07.2021 - Current
- Daily use of Xero, Adobe, BGL, FYI, Google Drive, Dropbox, FuseSign, ATO Mate, CAS360.
- Greeting and managing clients in person and via Phone.
- Corporate compliance Australian Securities and Investments Commission (ASIC).
- Regular liaison with the Australian Taxation Office (ATO) for financial negotiations, tax preparation and lodgment, audits, and remissions.
- Cash coding, date entering and reconciling.
- Entity setup and deregistration
- Creating and sending invoices.
- Entering directors timesheets
- Management of websites, newsletters and blogs.
- Ordering and maintaining office supplies .
- Archiving and shredding confidential client information.
- Paper and electronic scanning and filling.
- Diary, travel, and accommodation management for managing directors.
Dispensary/ Pharmacy Assistant
777 Pharmacy Medina
08.2016 - 08.2022
- Greeted customers
- Answering phone calls
- Booking and Scheduling appointments
- Stocking and cleaning shelves
- Set up and activated customer accounts
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Trained new employees on procedures and policies to maximize team performance
- Attended training and information seminars
- Using outlook, Microsoft word, excel and PowerPoint
Education
Uni Prep -
ECU
11.2020
WACE Certificate -
Gilmore Collage
11.2019
Skills
- high-level time management and organisational skills
- Logical critical thinker with innovative problem-solving skills to analyse complex tasks
- Exceptional written and verbal skills
- Versatility in working effectively in team environment and autonomous, with superior collaboration skills in maintaining professional and interpersonal relationships
- Punctual and well presented
Personal Information
Date of Birth: 01/11/01
Certification
- Certificate II in Information, Digital Media and Technology 2019
- Provide First Aid (exp.08/09/2027)
- National Police Clearance (Obtained 05/11/2024)
- NDIS Worker Screening Check (exp. 26/09/2029)
Timeline
Client Service Coordinator
GFA Accountants & Business Advisors
07.2021 - Current
Dispensary/ Pharmacy Assistant
777 Pharmacy Medina
08.2016 - 08.2022
WACE Certificate -
Gilmore Collage
- Certificate II in Information, Digital Media and Technology 2019
- Provide First Aid (exp.08/09/2027)
- National Police Clearance (Obtained 05/11/2024)
- NDIS Worker Screening Check (exp. 26/09/2029)
Uni Prep -
ECU
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