Summary
Work History
Education
Skills
Hobbies
Timeline
Generic

Brianna Graham

Pacific Pines,QLD

Summary

Motivated hospitality worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable and successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Work History

Event Server

Gema Group
08.2023 - Current
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Maintained flexible work schedule to meet event needs.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Answered guest questions about event plans and food service choices.
  • Cleared dishes and glassware quickly following each course.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Utilized proper food handling techniques to establish safety and quality of food served.

F&B Server

Green Fields Restaurant & Bar
08.2023 - 12.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.

Education

Certificate III in Hospitality

TAFE Queensland
Robina, QLD
12.2023

Skills

  • Beverage Preparation
  • Food Station Setup
  • Food Running
  • High-Volume Dining
  • Food Handling
  • Cleanliness and Hygiene
  • Food Safety Knowledge
  • Problem Solving
  • Strong Teamwork
  • Upselling Techniques
  • Attention to Detail
  • Time Management

Hobbies

I have a life long passion for horse riding, it is a fun and exciting activity. It allows you to develop a bond with the horse and also provides physical exercise. Horse riding can be done as a recreational activity or in horseback riding competitions. It's a wonderful way to connect with nature and explore new surroundings.

Timeline

Event Server

Gema Group
08.2023 - Current

F&B Server

Green Fields Restaurant & Bar
08.2023 - 12.2023

Certificate III in Hospitality

TAFE Queensland

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Brianna Graham