Brianna Grealy
BRISBANE,QLD
Summary
I am a Driven individual with strong communication, conflict resolution, and problem-solving skills, contributing to team success. Experienced in managing high-pressure, large-scale events while delivering exceptional customer service for a positive and memorable guest experience. Adaptable to various work environments, excelling both independently and in team settings. During my Gap Year I worked many cash-in-hand jobs learning skills in Sales, Language Assistant, Individual care and Farmwork etc. Currently pursuing a degree in law and environmental management, demonstrating a commitment to personal growth and community impact.
Overview
3
3
Certifications
5
5
years of professional experience
Work History
Receptionist/ Accountant
Justin’s Lawn Care
Burpengary , QLD
06.2026 - Current
- Handled billing, invoicing, and debt collection to ensure timely payments.
- Main communication. Answer incoming calls for Justin's Lawn Care office and route customer requests.
- Reviewed contract terms for compliance and risk, securing necessary approvals.
Cooking Stage Assistant / Event support
RNA
Brisbane, QLD
08.2025 - Current
- Executed complex food preparation, including cutting and cooking meals for stage shows and guests.
- Collaborated on recipe development using sponsor ingredients to highlight creativity and simplicity.
- Upsold and promoted sponsor products, contributing to targeted sales goals.
- Created a welcoming atmosphere that fostered community and upheld company values, resulting in a 25% revenue increase for the event.
- Assisted children in learning about Australian agriculture through interactive educational activities.
Exhibition Staff/ Site Manager
Australian Events
REDCLIFFE, QLD
02.2026 - 08.2026
- Managed and trained an alternating team of 10 staff weekly
- Displayed heavy machinery such as caravans and semi trucks at the site. heavy machinery such as caravans and semi trucks to their site.
- Driving a buggy while keeping up with site logistics communications.
- Managed registration processes and provided support to attendees during events.
- Assisted patrons in zone setup, outlining bounds and ensuring smooth arrangements for the event.
- Managed gate check-in, conflict resolution ,handled online ticketing systems, greeted customers, and upsold event features.
Bartender /FOH/ Barista allrounder
INAC Hospitality
Brisbane, QLD
10.2025 - 08.2026
- High levels of professionalism and eloquence in service for fine dining black tie events
- Executed professional bottle wine service and managed tray work to enhance fast-paced dining experience
- Carried 3-4 plates and cleared a minimum of 5 plates while managing table settings during service.
- Produced high-quality coffees and latte art to elevate guest satisfaction
- Maintained cleanliness and efficient operation of POS and cash handling systems to ensure seamless service
- Prepared and served a variety of cocktails and beverages to guests.
Bartender/Bottle Server
THE TRUSTEE FOR THE QUEENS HOTEL TRUST
Ayr, QLD
11.2024 - 12.2024
- Oversaw alcohol service at nightclub, ensuring compliance with ID checks and responsible drinking guidelines.
- Applied RSA training and situational awareness to de-escalate conflicts and assess intoxicated patrons.
- Provided detailed beverage descriptions, enhancing guest experiences through extensive product knowledge.
- Delivered exceptional customer service by anticipating guest needs and responding promptly.
- Utilized strong communication skills to enhance customer satisfaction during service interactions.
- Operated bar independently on weekdays, managing drink service, restocking, and cleaning for operational efficiency.
- Managed social media platforms and created promotional videos, increasing brand awareness and identifying service enhancements.
Food & Beverage Attendant/Barista/ Bartender
Lewis Leisure Pty Limited
REDCLIFFE, QLD
08.2021 - 10.2024
- Served as lead maître and barista for large events, ensuring exceptional service quality.
- Facilitated rapid booking turnovers while managing diverse catering functions during business conferences and charity events.
- Monitored inventory levels of food and alcohol, communicating restocking needs to management.
- Oversaw maintenance and troubleshooting of coffee grinding and brewing equipment.
- Completed conflict de-escalation and service recovery training, improving customer satisfaction during challenging interactions.
- Executed back-of-house duties, maintaining high cleanliness standards and
- Trained multiple staff members across various sections to uphold consistent service standards.
- Conducted ongoing service evaluations through quality checks and effective multitasking in a fast-paced environment.
- Achieved target revenue, earning performance bonuses and recognition as junior worker of the year for the franchise, along with multiple employee of the month awards.
Education
Dual Bachelor Degree - Law And Environmental Management
University of Sunshine Coast
Petrie, QLDHigh School Diploma -
Deception Bay State High School
Deception Bay, QLDSkills
- Advanced receptionist knowledge
- Recordkeeping expertise
- Event management
- Customer service recovery
- Conflict resolution/ De-escalation
- Verbal and written communication
- Team collaboration/ Autonomy
- Adaptability and flexibility
- Cultural/social competency
- Empathy and charisma
- Bartending and Cocktails
- Barista Allrounder
- Food Preparation
Certification
QLD Responsible Service of Alcohol License - Deception Bay State High School- 2023
Timeline
Receptionist/ Accountant
Justin’s Lawn Care
06.2026 - Current
Exhibition Staff/ Site Manager
Australian Events
02.2026 - 08.2026
Bartender /FOH/ Barista allrounder
INAC Hospitality
10.2025 - 08.2026
Cooking Stage Assistant / Event support
RNA
08.2025 - Current
Bartender/Bottle Server
THE TRUSTEE FOR THE QUEENS HOTEL TRUST
11.2024 - 12.2024
Food & Beverage Attendant/Barista/ Bartender
Lewis Leisure Pty Limited
08.2021 - 10.2024
Dual Bachelor Degree - Law And Environmental Management
University of Sunshine Coast
High School Diploma -
Deception Bay State High School