Summary
Overview
Work History
Education
Skills
Referees
Timeline
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Brianna Hardy

Brianna Hardy

Summary

Experience in customer service for the past 7 years with various roles and responsibilities that have been carried out to a high standard. Passionate about helping those who need it by offering the best service to all kinds of enquiries from a diverse customer base both relative to age and ethnicities. Utilises skills and abilities to best market to the greater targeted customer demographic ensuring the best outcomes for both customers and the business.

Overview

7
7
years of professional experience

Work History

Bar Staff Member

Tavern At The Links
03.2023 - Current
  • Ensuring responsible service of alcohol is maintained for all patrons during their stay and taking necessary precautions to ensure safety of patrons at all times.
  • Keeping customers up to date with changing monthly promotions.
  • Providing positive services and behaviours to all customers that will entice them to make a return.
  • Utilized knowledge of cocktails, liquors, wines and beers to suggest items to customers based on their preferences or budget constraints.
  • Evaluating and suggesting changes if we find some promotions are not working well or may need to be adjusted to fit a new brief if needed.

Various Positions

City Beach Australia
12.2016 - Current
  • Maintaining customer relations on various employment levels such as Sales Assistant, Retail Supervisor, Assistant Store Manager and Store Manager
  • Demonstrated leadership by making improvements to work processes and helping to train others in various roles.
  • Stock display
  • Cleaning
  • Store opening and closing operations
  • Managing a team and daily store operations
  • Managing conflict within a team
  • Setting up, executing and packing down promotions on a regular basis
  • Using marketing strategies to generate as much revenue as possible given our customer base with the use of product and signage placement as well as promoting products with customers face to face.
  • Encouraging a diverse team to achieve daily goals set by myself and the business.

Volunteer

Stars Of Wollongong Fundraiser
06.2019 - 06.2019
  • Event bump-in and pack-down.
  • Ushering guests to seating.
  • Monitoring Silent Auction.
  • Understood and followed oral and written directions by event coordinators.

Volunteer

The Amazing Race Fundraiser
06.2019 - 06.2019
  • Event activity planning ensuring it's achievable for people of all physical abilities.
  • Activity bump-in and pack-down.
  • Running the event activity.
  • Post-event de-brief highlighting room for improvement and creating solutions for the future.

Education

Short-term Program - Korean Language

Yonsei University
Seoul, South Korea
08.2023

Bachelor of Commerce - Management With Distinction

University of Wollongong
Wollongong, NSW
12.2022

Advanced Diploma - Travel And Tourism Management

TAFE NSW
Wollongong
06.2021

Certificate III - Events

TAFE NSW
Wollongong, NSW
09.2019

Skills

  • Drivers license
  • Bubbly, friendly and engaging personality
  • Experienced level of various customer relations
  • Marketing and promotional abilities
  • Great communications skills with diverse groups of individuals
  • Ability to confidently liaise with outside companies related to the business
  • Level of understanding of Korean language
  • Suggestive selling to customers
  • Staff orientation, training and management
  • Maintaining a safe working environment
  • Verbal and written communication
  • Time Management
  • Schedule Preparation
  • Employee Motivation
  • Customer Service Management
  • Merchandise Inspection

Referees

City Beach Australia - Shellharbour                       Tavern at the Links - Shell Cove

Natalie Heap                                                              Tobias Wiedemann

Ph: 0423 918 384                                                     Ph: 0401 576 139




Timeline

Bar Staff Member

Tavern At The Links
03.2023 - Current

Volunteer

Stars Of Wollongong Fundraiser
06.2019 - 06.2019

Volunteer

The Amazing Race Fundraiser
06.2019 - 06.2019

Various Positions

City Beach Australia
12.2016 - Current

Short-term Program - Korean Language

Yonsei University

Bachelor of Commerce - Management With Distinction

University of Wollongong

Advanced Diploma - Travel And Tourism Management

TAFE NSW

Certificate III - Events

TAFE NSW

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Brianna Hardy