BRIANNA HARKER
Brisbane CBD,Australia
Summary
Full - time university student studying bachelors in sports and exercise science at Queensland University of Technology. Previous experience in hospitality as a barista and waitressing along with bartending and FOH services. Also, 3+ years of customer service experience. I'm a highly motivated student, who loves working hard, staying organized and always puts in 100% effort.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
Work History
Fast Food Employee
Melt Brothers
Brisbane, QLD
02.2022 - Current
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Trained newly hired employees on routine tasks and customer service.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Checked equipment for proper temperatures to keep food safe for consumption.
Bartender
Runaway Bay Cricket Club
Runaway Bay, Queensland
10.2019 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Poured wine, beer and cocktails for patrons.
Cafe Worker
Runaway Bay Cricket Club
Runaway Bay, Queensland
09.2015 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Produced food and drink products adhering to company quality and quantity standards.
- Trained new cafe workers in sales, customer service and safety.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Controlled line and crowd with quick, efficient service
- Shared knowledge of menu items and flavors, enabling customers make personal decisions based on taste and interest
- Maintained supply levels in counter and customer areas to meet typical demands.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
Bakery Team Member
Coles
Runaway Bay, QLD
03.2020 - 09.2021
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue
- Decorated and merchandised quality bakery goods to build business reputation and revenue base
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Assistant
City Beach Harbour Town
11.2018 - 02.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Exceeded goals through effective task prioritization and great work ethic.
Education
High School Diploma -
Southport State High School
SouthportHigh School Diploma -
Prestige Training Service
Bachelor of Science - Sports And Exercise Science
QUT
Brisbane, QLD 01.2022 - Current
Skills
Team workundefined
Certification
Completed RSA
Timeline
Fast Food Employee
Melt Brothers
02.2022 - Current
Bachelor of Science - Sports And Exercise Science
QUT
01.2022 - Current
Bakery Team Member
Coles
03.2020 - 09.2021
Bartender
Runaway Bay Cricket Club
10.2019 - Current
Retail Assistant
City Beach Harbour Town
11.2018 - 02.2019
Cafe Worker
Runaway Bay Cricket Club
09.2015 - Current
High School Diploma -
Southport State High School
High School Diploma -
Prestige Training Service
Completed RSA
2021 International Women's Day award for recognition of leadership in sports
2021 Australian Student Citizenship Nomination
Present C-badged Umpire Northern Gold Coast Netball Association Contact: Vicki Hardin 0412196915.
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