Brianna Harvey-Torkington

Management Responsibilities.

• Oversee Daily Operations: Ensure the smooth operation of gym facilities, including cleanliness, equipment maintenance, and safety.
• Team Leadership: Recruit, train, and manage staff, including personal trainers, front desk staff, and other support personnel.
• Customer Service: Handle member enquiries, complaints, and feedback to ensure a positive member experience.
• Membership Management: Oversee member sign-ups, build rapport with clients, process cancellations, and renewals; track membership metrics and retention efforts.
• Financial Management: Manage budgets, monitor expenses, and ensure financial targets are met; oversee billing and revenue reports.
• Sales and Marketing: Develop and implement strategies to attract new members and retain existing ones, including promotions, events, and partnerships.
• Health and Safety Compliance: Ensure adherence to health and safety standards

Trainer Responsibilities.

• Fitness Assessments and Client Evaluations: Conduct comprehensive assessments to understand clients' health and fitness baselines, demonstrating strong listening and observational skills to establish tailored support. Instruct clients on proper exercise form and safety, underscoring a commitment to injury prevention and physical well-being. Provide guidance on cardiovascular, strength, flexibility, and mobility training, fostering a safe environment for personal growth and empowerment.
• Development and Delivery of Personalised Programs: Create individualised fitness plans that respect each client's unique goals, abilities, and limitations, showing adaptability and a client-centered approach. Emphasize clear communication, support, and guidance, ensuring each program is sustainable and aligns with clients' overall well-being goals.
• Safety and Instruction: Prioritise safe use of gym equipment and proper technique to minimise risk, demonstrating a commitment to safe, structured environments that encourage confidence and personal progress.
• Client Support and Accountability: Monitor clients’ progress, adjust plans as needed, and provide ongoing support through positive reinforcement, feedback, and motivation. Demonstrate empathy and encouragement to foster clients’ resilience, helping them remain committed to their goals and maintain momentum in achieving personal growth.
• Training Children and Teenagers: Design and implement fitness programs specifically tailored for children and teenagers, creating a safe and supportive environment where they feel empowered to explore their capabilities. Foster self-confidence in young clients by encouraging them to set and reach achievable fitness goals, helping them develop healthy habits and resilience that promote lifelong wellness.

• Team Leadership and Staff Management: Recruited, trained, and supervised branch employees, fostering a supportive environment that emphasised individualized coaching and development. Conducted regular team meetings to ensure alignment with performance goals and tailored training to match each team member’s unique learning style, promoting a cohesive, effective team dynamic.
• Customer Relationship Management: Built and maintained strong relationships with clients from all walks of life, providing personalised solutions and ensuring high levels of satisfaction while maintaining strict confidentiality. Skillfully managed complex customer issues and identified potential risks for vulnerable clients, offering empathetic support and ensuring their needs were prioritised in all interactions.
• Sales and Revenue Generation: Developed and executed branch strategies to meet financial targets, promoting a range of banking products and services in a way that aligned with each client’s unique needs and goals. Successfully drove sales initiatives to enhance branch profitability while maintaining a client-centered approach.
• Risk Management and Compliance: Ensured all branch operations complied with regulatory standards and internal policies, conducting thorough audits and risk assessments to uphold a safe, ethical environment. Closely monitored sales activities to balance compliance with client-centric service, emphasising each client’s best interests.
• Financial Analysis and Reporting: Oversaw branch financial performance, preparing detailed monthly reports and analysing key metrics to ensure branch targets were met. Regularly adjusted strategies based on data insights to maintain profitability while prioritising client trust and satisfaction.