Brianna Johnson
Dawesville,WA
Summary
Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Several years specializing in customer service, retail sales and upselling techniques. Proficient in interfacing with diverse customers to provide ideal product recommendations and exceed sales quotas. Knowledge in automotive, construction, hospitality, farming and home maintenance and more.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Assistant Team Member
React Auto Parts
2022.10 - Current
- Maximized sales opportunities by actively participating in promotional events and seasonal campaigns.
- Collaborated effectively within the sales assistant team to ensure seamless transitions between shifts while maintaining consistent levels of service throughout all hours of operation.
- Increased sales by engaging with customers and identifying their specific needs.
- Delivered exceptional customer experiences by resolving inquiries and addressing concerns promptly and professionally.
- Streamlined checkout process for enhanced efficiency, leading to shorter wait times for customers during peak periods.
- Assisted in achieving store sales targets by driving promotions and consistently upselling products.
- Contributed to a positive team environment with strong communication and collaborative skills.
- Ensured store presentation met company standards, creating an inviting shopping atmosphere for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Home Maintenance
Self Employed Services
2014.02 - Current
- Self-employed at Beez Neez home maintenance
- Cleaning, gardening, painting and all aspects of home maintenance.
- Improved client satisfaction by addressing and resolving various home maintenance issues.
- Educated clients on proper home maintenance practices, reducing future repair costs.
- Assisted with basic home maintenance tasks as needed, including changing light bulbs, troubleshooting appliances, and minor repairs to ensure a well-functioning living environment for the homeowner''s return.
- Educated clients on the importance of regular home maintenance and provided resources to assist in maintaining a safe living environment.
- Coordinated home maintenance tasks with outside contractors, overseeing work completion on time and within budget parameters.
- Balanced multiple responsibilities simultaneously, including product demonstrations, order processing, and inventory maintenance.e
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
Volunteer
Salvation Army Halls Head
2022.01 - 2022.04
- Customer service, pricing stock, unloading stock, cash handling, stock rotation
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Coordinated and managed volunteer activities for community service projects.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Home Maintenance
Dreaded Jobz
2016.01 - 2019.01
- Residential cleaning & gardening.
- Conducted regular home maintenance tasks such as minor repairs or landscaping duties.
- Improved client satisfaction by addressing and resolving various home maintenance issues.
- Supported homeowner families by providing education on financial management and home maintenance best practices.
- Conducted home visits regularly to assess living conditions, safety concerns, and overall familial well-being within their environment.
- Maintained clean and organized living spaces, contributing to a comfortable home environment for the family.
- Prepared work order requests for new service, outages and maintenance actions.
- Improved customer satisfaction with timely completion of maintenance tasks and clear communication regarding service needs.
- Organized events that promoted parent engagement, fostering a collaborative relationship between home life and education.
Full-time Mother & Self-employed
2012.01 - 2015.01
- Home Maintenance: cleaning, gardening & odd jobs around the home.
Steel Roofing Laborer
2010.01 - 2011.01
- Worked as a steel roofing laborer in the great central for 8 months, building playground shelters in the remote communities.
Bar Attendant
Burswood Entertainment Complex (Paddy Hanna's)
2009.01 - 2010.03
- Large amount of cash handling, opening and closing of premises, cleaning, and all aspects of bar maid duties.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Checked ID cards and verified bar guests were of legal age.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
Bar Attendant
Victoria Hotel Toodyay
2009.01 - 2010.01
- Large amount of cash handling, opening and closing of premises, cleaning
- All aspects of bar maid duties.
Bar Attendant
Port Kennedy Tavern
2008.01 - 2009.01
- Cleaning.
Sub-contractor Cleaner
Regency On The Beach Hotel (QLD/NSW)
2007.01 - 2008.09
- Room attendant, safe use of chemicals, room cleaning and detailing.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Reduced client complaints by implementing a more effective customer service strategy.
- Mentored junior staff members in industry best practices, fostering a culture of continuous learning within the team.
Service Department Car Cleaning
Rockingham Holden
2007.01 - 2008.01
- Service department car cleaning, service department car detailing.
Bar Maid
Stirling Arms Hotel
2006.01 - 2005.01
- Pouring drinks.
Farm Hand
Roustabouting
2005.01 - 2004.01
- All aspects of farm hand work in the shearing sheds.
Bartender
Mandurah Offshore Fishing And Sailing Club
2006.03
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Education
No Degree - Year 10
Rockingham High School
Rockingham, WASkills
- Customer Service
- Cleanliness and hygiene
- Payment Processing
- Inventory Management
- Salesmanship
- Stock Rotation
- Efficient multitasking
- Cleaning proficiency
- Flexible Schedule
- Cash Register Operation
- Teamwork and Collaboration
- Clear Communication
- Safety awareness
- Team Leadership
- Attention to Detail
- Time Management
- Relationship Building
- Problem-Solving
- Multi skilled in all areas.
- Heavy Lifting
- Construction site experience
- Basic Carpentry
- Power Tools Proficiency
- Roofing Techniques
- Drywall Installation
- Demolition expertise
- Worksite safety
- Team-oriented and dependable
- Power Tool Operation
- Masonry work
- Heavy Equipment Operation
- Equipment Maintenance
- Construction
- Site preparation
- Materials Loading
- Material Transport
- Physical Strength and Stamina
- Physical Agility and Coordination
- Punctual and Dependable
- Hand and Power Tool Operation
- Measurements and Calculations
- Incident Reporting
- Skilled with ladders and scaffolds
- Material Loading and Unloading
- Trade assistance
Hospitality
- Excellent customer service
- Bar waitress
- Waitress
- Food preparation
- Short order cook
- Cleaning of work place
- Cash handling
- Opening and closing of premises
Certification
- 2009 RSA-Basswood entertainment complex
- 2008 RSA-Mandurah offshore fishing and sailing club
- 2007 RSA cert 2 (WA)-country hospitality
- 2007 RSG (WA)- country hospitality
- 2006 RSA (QLD)- Mackintosh collage
- 2006 RSG (QLD)- Mackintosh collage
- 2004 Marine operations cert 1- Fremantle campus
- 2003 Automotive cert 1- Peel campus
Technical Farmhand Skills
- Sheep shearing
- Mulesing
- Cleaning (commercial and residential)
- Trades assistant
- Use of power tools
- All round worker
- Demolish and reinstall items.
- Working at hights
- White card
Work References
- Nadia - repco assistant manager
- Andrea Duval, 0414 998 582- regular client
- Marie Smith, 0499 991 524-work friend
- Brooke Andrews, 0429 694 609-regular client
Personal Qualities
- Keen to learn
- Very strong work ethic (has worked since 13)
- Reliable hard worker
- Has common sense
- Helped look after family & friends who needed care/nursing including my grandmother and my father.
- All round worker
- Knowledge and experience in most areas of businesses.
- Physically fit and energetic
- Punctual & dependable
Personal Information
Date of Birth: 11/01/1988
References
Erika- 0414 089 642
Cherylee- 0427 318 600
Emma-0431 577 945
Tim- 0411 236 216
Timeline
Sales Assistant Team Member
React Auto Parts
2022.10 - Current
Volunteer
Salvation Army Halls Head
2022.01 - 2022.04
Home Maintenance
Dreaded Jobz
2016.01 - 2019.01
Home Maintenance
Self Employed Services
2014.02 - Current
Full-time Mother & Self-employed
2012.01 - 2015.01
Steel Roofing Laborer
2010.01 - 2011.01
Bar Attendant
Burswood Entertainment Complex (Paddy Hanna's)
2009.01 - 2010.03
Bar Attendant
Victoria Hotel Toodyay
2009.01 - 2010.01
Bar Attendant
Port Kennedy Tavern
2008.01 - 2009.01
Sub-contractor Cleaner
Regency On The Beach Hotel (QLD/NSW)
2007.01 - 2008.09
Service Department Car Cleaning
Rockingham Holden
2007.01 - 2008.01
Bartender
Mandurah Offshore Fishing And Sailing Club
2006.03
Bar Maid
Stirling Arms Hotel
2006.01 - 2005.01
Farm Hand
Roustabouting
2005.01 - 2004.01
No Degree - Year 10
Rockingham High School
- 2009 RSA-Basswood entertainment complex
- 2008 RSA-Mandurah offshore fishing and sailing club
- 2007 RSA cert 2 (WA)-country hospitality
- 2007 RSG (WA)- country hospitality
- 2006 RSA (QLD)- Mackintosh collage
- 2006 RSG (QLD)- Mackintosh collage
- 2004 Marine operations cert 1- Fremantle campus
- 2003 Automotive cert 1- Peel campus
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