Brianna Johnstone
Devonport,Tasmania
Summary
Professional with robust background in customer support, adept at resolving complex issues and enhancing client satisfaction. Proficient in effective communication, problem-solving, and adapting to dynamic environments. Strong team collaborator focused on delivering consistent, high-quality results. Reliable and flexible, ensuring optimal performance in fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Representative
East Devonport News and Lotto
04.2024 - Current
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Increased repeat business through exceptional service, building trust and loyalty among clients.
- Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
Team member - customer service
KFC
10.2020 - 02.2024
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues..
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Newspaper deliverer
Miandetta News agency
03.2017 - 08.2020
- Enhanced customer satisfaction by delivering newspapers on time and in pristine condition.
- Collected and recorded payments from delivery customers and sent checks to accounts receivable for processing.
- Received, counted and inspected inventory for delivery.
- Provided exceptional customer service, addressing any concerns or issues promptly and professionally.
Education
DON COLLEGE
Devonport, Tasmania11.2022
REECE HIGH SCHOOL
Devonport, Tasmania12.2020
MIANDETTA PRIMARY
Devonport, Tasmania12.2016
Skills
- Great organization
- Office experiment proficiency
- Store maintenance
- Adaptive team player
- Quality control
- Fast learner
- Payment Processing
- Customer service excellence
- Assertiveness
- De-escalation
- Active Listening
- Customer Relations
Certification
- Cert III in Retail
- Cert II in Tourism
- Cert II in workplace skills
- White Card
References
- Madeline Castles, supervisor at KFC, 0467600356
- Joanna Johnstone, former owner of Miandetta shop, 0447432811
Timeline
Customer Representative
East Devonport News and Lotto
04.2024 - Current
Team member - customer service
KFC
10.2020 - 02.2024
Newspaper deliverer
Miandetta News agency
03.2017 - 08.2020
- Cert III in Retail
- Cert II in Tourism
- Cert II in workplace skills
- White Card
DON COLLEGE
REECE HIGH SCHOOL
MIANDETTA PRIMARY
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