Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Reference
Timeline
Generic

BRIANNA LEE

SURRY HILLS,Australia

Summary

Experienced venue management professional with a strong focus on team collaboration and achieving results. Skilled in event planning, budget management, and providing exceptional customer service. Reliable and adaptable, ensuring smooth operations and seamless experiences for clients and guests. Vibrant and positive attitude, coupled with strong organizational skills and a knack for problem-solving. Brings a wealth of knowledge in event planning and customer service. Possesses a talent for coordinating logistics and managing teams, dedicated to creating memorable experiences and driving operational success. Fosters a productive and harmonious work environment while making a significant impact in the industry.

Experienced mixologist with proven track record fir designing multiple venues across Sydney's signature menus and

Overview

19
19
years of professional experience
1
1
Certification

Work History

Bar Manager/ Assistant Venue Manager

Bellevue Woolloomooloo
02.2025 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Analyzed sales data to identify trends, adjusting menu offerings accordingly.
  • Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.

Venue Manager and Licensee

Spirits of Newtown
02.2024 - 02.2025
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
  • Supervised events from start to finish using effective crowd control methods.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
  • Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Increased event bookings by developing and maintaining strong relationships with clients and vendors.
  • Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
  • Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
  • Negotiated favorable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
  • Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
  • Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.
  • Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Created and designed Bar Menus including sourcing Suppliers , cost control maximising Profits on all offerings.
  • Prepared all cocktail syrups and garnishes in-house to elevate our offerings.
  • Set up the point of sale from start to finish, including all pricing and the specials we offer.
  • Set up all employees' onboarding, including payroll.
  • Compiled with venues' license agreements to maintain good relationships with residents.
  • Regularly monitored and updated our booking platforms to maximize the venue's successful bookings, and bring in new customers.

Designed and Created Bar Menus

Majestic Bar and Dining
02.2024 - 02.2024
  • Crafted bespoke alcoholic and non-alcoholic beverages to enhance the menu.
  • Selected and curated diverse wine selections.
  • Curated diverse range of on-tap and bottled beers.
  • Crafted selection presented for happy hour specials.
  • Updated pricing for all menu items to maximize the profits and reduce pour cost.

Bar Manager/Mixologist

BOURKE AND WARD
07.2023 - 01.2024
  • Developed and designed innovative signature cocktail menu, increasing sales
  • Managed a team of bartenders and providing training on mixology techniques
  • Implemented cost-saving strategies by monitoring inventory levels and maximising my produce when making and designing the cocktail selection
  • Preparing and making all syrups / garnishes in house to save on costs and elevate the presentation and flavour of our cocktails
  • Designed and created weekly cocktail specials focusing on using spirits that we had most stock of or stock we were trying to get Rid of

Mixologist

THE BUTLER
11.2022 - 03.2023
  • Enhanced customer experience by creating visually appealing and innovative cocktails
  • Maintained an expert knowledge of classic cocktails
  • Engaged with guests to provide recommendations and personalized cocktail suggestions, enhancing their overall dining
  • Maintained a clean and organized bar area, ensuring efficient service and a positive customer experience

Bar Manager/Mixologist

DON PEDROS MEXICAN RESTAURANT
12.2021 - 11.2022
  • Closed out cash register and prepared cashier report at close of business
  • Maximized customer service by training staff, overseeing operations and resolving issues
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Poured and prepared mixed drinks for over 100 customers daily
  • Implemented drink prep procedures that significantly reduced wasted stock
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine
  • Developed and created new cocktails for menu
  • Effectively maintained stock control, costing and ordering

Restaurant Manager

BARWON ORANGE
09.2018 - 03.2021
  • Working day and afternoon shift, running the bar for evening service, using coffee machine for day service
  • Serving customers, taking orders, using cash register efficiently
  • Able to work in very busy stressful situations and communicate with other staff to run a smooth service
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant
  • Interviewed, hired and trained new team members
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware

Cafeteria Worker/Assistant Manager

TERRACE BAKERY
02.2006 - 05.2009
  • Poured coffee, prepared sandwiches and beverages for a large amount customers per shift
  • Open and closed store on a regular basis
  • Removed trash, spills and trays to keep areas clean and professionally organized
  • Verified adequate levels of supplies and restocked low items
  • Maintained tools, equipment, and surfaces in clean, neat and working order
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
  • Counted cash drawer at end of shift and prepared bank deposits
  • Adhered to safe and proper storage guidelines for incoming supplies
  • Tailored orders to address customer allergies and gluten concerns
  • Restocked condiments and drink station supplies to maintain customer satisfaction
  • Uphold correct procedures for preparing foods and storing leftovers

Education

Completed Year 10 -

Bellarine Secondary College
Drysdale, VIC

CERTIFICATE 111 DIPLOMA OF HAIRDRESSING - Hairdresser

The Gordon - East Geelong Campus
East Geelong, VIC

Skills

  • Crafting and designing cocktails
  • Beer knowledge
  • Wine knowledge
  • Spirit knowledge
  • Menu creation
  • Stock control
  • Costing
  • Writing and verbal communication
  • Personnel management
  • Event promotion
  • Relationship building
  • Cost control
  • Purchasing and planning
  • Budget control
  • Financial management
  • Product development
  • Sales tracking
  • Supplier monitoring
  • Performance improvements
  • Revenue growth
  • Hiring and onboarding
  • KPI tracking
  • Training management
  • Business management
  • Teamwork and collaboration

Affiliations

  • Current. Responsible service of Alcohol cert. RSA.
  • Current. Food handling cert.

Certification

NSW - Licensee Training

Reference

757Colin Dahl

Owner Spirits of Newtown Ph 0423926310

Bryce Levido Ph 0416275449

Alex Rundle General manager bellevue Woolloomooloo 049918338

Mick Oscars hospitality group 0406798

Timeline

Bar Manager/ Assistant Venue Manager

Bellevue Woolloomooloo
02.2025 - Current

Venue Manager and Licensee

Spirits of Newtown
02.2024 - 02.2025

Designed and Created Bar Menus

Majestic Bar and Dining
02.2024 - 02.2024

Bar Manager/Mixologist

BOURKE AND WARD
07.2023 - 01.2024

Mixologist

THE BUTLER
11.2022 - 03.2023

Bar Manager/Mixologist

DON PEDROS MEXICAN RESTAURANT
12.2021 - 11.2022

Restaurant Manager

BARWON ORANGE
09.2018 - 03.2021

Cafeteria Worker/Assistant Manager

TERRACE BAKERY
02.2006 - 05.2009

CERTIFICATE 111 DIPLOMA OF HAIRDRESSING - Hairdresser

The Gordon - East Geelong Campus

Completed Year 10 -

Bellarine Secondary College

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BRIANNA LEE