Brianna Lumb
Sydney,NSW
Summary
Customer service professional prepared to excel in this role. Experienced in delivering high-quality support, resolving inquiries, and ensuring customer satisfaction. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Skilled in communication, problem-solving, and fostering positive relationships with customers and colleagues.
Overview
4
4
years of professional experience
Work History
Customer Assistant
BWS
07.2024 - Current
- Provided exceptional customer service by assisting customers with product selection and recommendations.
- Processed transactions efficiently and accurately while maintaining compliance with liquor licensing laws.
- Maintained store cleanliness and organised shelves to ensure a visually appealing shopping environment.
- Handled customer inquiries and resolved issues to enhance customer satisfaction.
- Collaborated effectively with team members to achieve store sales and service goals.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
Tutor
Private Employers
04.2024 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
Customer Assistant
Dan Murphy's
06.2022 - 02.2024
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Handled cash transactions accurately while adhering to company security protocols.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
Shift Supervisor
Bakers Delight
04.2021 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas.
Education
Bachelor of Medical And Health Sciences (Honours) - Medical and Health Sciences
University of Wollongong
Wollongong, NSW11-2025
Certificate IV - Tertiary Preparation (Year 12)
TAFE
Gymea, NSW12.2021
Skills
- Sales floor organization
- Organisation
- Complaint Handling
- Problem-solving abilities
- Multitasking
- Reliability
- Conflict Resolution
- Stock replenishment
- Product presentation
- Time management abilities
- Order Fulfillment
Additionalinformation
True, True, True
Timeline
Customer Assistant
BWS
07.2024 - Current
Tutor
Private Employers
04.2024 - Current
Customer Assistant
Dan Murphy's
06.2022 - 02.2024
Shift Supervisor
Bakers Delight
04.2021 - 06.2022
Bachelor of Medical And Health Sciences (Honours) - Medical and Health Sciences
University of Wollongong
Certificate IV - Tertiary Preparation (Year 12)
TAFE
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