Brianna May
Sydney,NSW
Summary
Extensive administration and customer service experience for over eight years. Previously in charge of team leadership, reception duties, administration tasks within the medical and legal field. Previously prepared affidavits, financial reports, other legal documents and maintained high confidentiality in all fields of work.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Early Intervention Case Manager / Youth Worker
Big Yellow Umbrella
10.2023 - Current
- Assess the needs of my clients and work with them to develop a care plan which includes corresponding with other services
- Work within the five major functions for a successful case plan which consist of assessing, treatment planning, linking, advocating, and monitoring my clients
- Strengthened relationships with community organisations to increase access to supportive resources for clients in need.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Currently work within the Early Intervention sector for a non-for-profit organization that is funded by the Benevolent Society and other local funders
- Provide practice support and guidance to young people by assisting their navigation with any challenges related to their education, employment, relationships, homelessness, domestic violence, and mental health
- Assisted with their practical needs such as food, shelter and clothing as well as refer them onto relevant support services and programs
- Facilitate programs involving self-care, resilience and belonging within local schools for young people who have been deemed vulnerable or disengaged in school
- Conduct thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
- Advocate for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provides crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributes to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimise client support strategies.
- Maintains accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Therapeutic Out of Home Care Keyworker
Pegasus Community Care
02.2023 - 06.2024
- Provided support and assistance, as required, with dignity and respect.
- Collaborated with stakeholders to ensure the individual’s needs are met.
- Assisted and supported the client to develop community skills by facilitating their active participation in all aspects of community living and involvement.
- Assisted and supported the client with decision-making and problem-solving.
- Supported the client's choices to maintain close ties with family (if appropriate) and advocates; to develop meaningful personal and social relationships and networks.
- Encouraged the client to develop independence in personal care, health, and hygiene.
- Ensured that all services were provided in the least restrictive manner.
- Advocated on behalf of the client and assisted them with their needs.
- Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
- Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Caseworker - Intensive Family Support Worker
Sydney Aboriginal Family Support Service
04.2023 - 10.2023
- Supported clients to participate in age-appropriate activities and tasks including employment, in-home support, and community access.
- Supported clients to access activities and outings in the community.
- Monitored the safety and well-being of the clients and reporting any concerns to management.
- Ensured completion of appropriate documentation.
- Worked with clients, family/ carers, relevant case managers and other professionals to support the client's individual goals.
- Assisted in developing, implementing, and evaluating training and behaviour programs to attain identified individual goals.
- Ensured that all programming undertaken was appropriately maintained, documented, and reviewed.
- Prepared monthly reports on client progress.
- Monitored plan budgets and support effectiveness.
- Built capacity and capability to understand client's plans, navigate the NDIS and make their own decisions.
- Collaborated with other services to understand the client's funding and its purpose.
- Assisted in the development of the client's NDIS plans.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Developed strong partnerships with local organisations, expanding available resources for clientele.
Front of House Receptionist / Administration Assistant / Childcare worker
Campbelltown Catholic Club - Aquafit
03.2020 - 03.2023
- Oversaw scheduling appointments, maintaining, and organizing updated files/contracts as well as utilising computer programs such as Microsoft and emailing systems
- Assisted with accounting, scheduling rosters, and organising charity events
- Monitored children during outdoor and indoor activities and interacting with the children to enhance their learning
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Legal Administration
Digital Age Lawyers - Aquarius Lawyers
03.2022 - 08.2022
- Reviewed and closed matters.
- Worked with cloud systems / Microsoft software.
- Prepared legal documents through the legal software Action Step.
- Assisted in the preparation of legal documents such as affidavits, mediation, and financial disclosures.
- Take on tasks set by senior and junior solicitors to assist in preparation for trials.
- Coordinated appointments.
- Scheduled court depositions hearings and client meetings.
- Checked emails/correspondence for the firm's three different practices.
- Spoke with clients over the phone and in person.
- Witnessing the signing of documents.
- Proofreading legal documents, filing, organising, scanning, copying, and faxing legal documents to clients and colleagues.
- Maintained up-to-date knowledge of industry best practices by attending regular continuing education courses focused on legal administration topics.
- Ensured compliance with legal requirements and company policies across all regional channel activities.
Sales Assistant / Manager
Kmart Australia
10.2013 - 07.2020
- Operated Online Services
- Manager / Team Leader
- Managed tills and cash orders/clearance
- Operated front and Centre self-serve machines
- Operated in Stock take
- Operated as floor staff in all areas of store as well as restocked
- Engaged with a diverse range of customers and recommended products suited to individual needs
- Supported and collaborated with other retail team members
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Managed inventory to ensure optimal stock levels, minimising overstock and out-of-stock situations.
Education
Bachelor of Criminology - Minor in Law
Western Sydney University
Certificate III - Community Services
TAFE NSW
High School Certificate -
Eagle Vale Sports High School
01.2016
Skills
- Organised
- Communicative
- Resilient and patient
- High morals and ethical values
- Independent
- Report writing
- Critical note taking
- MS Office
- Google Drive
- Legal Software
- Problem-Solving
- Case Management
- Case Documentation
- Organisation and Multitasking
Certification
- RCG / RSA, Valid
- Working with Children Check, WWC2333096E
- NDIS Worker Check Clearance, 42097632
- NDS Certifications
- NDIS Modules Certification
- White Card, Valid
- National Criminal History Check, 7490424104, 04/27/23
- First Aid and CPR Certificate, 536032-2946589, Valid
- Unrestricted NSW Driver License
- Certified Senior Love Bites Facilitator, 2024
- Certified Junior Love Bites Facilitator, 2024
- Certificate in Sexual Harassment within the workplace, 2024
- Youth Mental Health First Aid Certified, 2024
- Safe & Together Model Certified Trainer - CORE TRAINED, 2024
Finalists - 2024 Mental Health Awareness WayAhead Award
My current work place; Big Yellow Umbrella was nominated for a Mental Health Matters Rainbow Inclusion Award - Sponsored by ACON for our Rainbow Advocacy Youth Network program run in the Camden and Campbelltown LGA/s. This award was to recognise the positive impact and support the program has on the mental health needs of LGBTIQA+ people. Also their involvement in planning and implementation of activities.
The Long Tan Youth Leadership Award, 2016
I was recognised as a student who demonstrated leadership and teamwork within both the school and the broader local community. At the same time, i was recognised on displaying strong values, such as doing one’s best, respect for others and “mateship”, characteristics that are integral to Australian society.
This award is an important initiative by the Australian Government in conjunction with the Australian Defence Force designed to encourage senior students – tomorrow’s leaders – to actively participate in the life of their schools and local communities.
References
Can be provided upon request.
Availability
Can be provided upon request.
Timeline
Early Intervention Case Manager / Youth Worker
Big Yellow Umbrella
10.2023 - Current
Caseworker - Intensive Family Support Worker
Sydney Aboriginal Family Support Service
04.2023 - 10.2023
Therapeutic Out of Home Care Keyworker
Pegasus Community Care
02.2023 - 06.2024
Legal Administration
Digital Age Lawyers - Aquarius Lawyers
03.2022 - 08.2022
Front of House Receptionist / Administration Assistant / Childcare worker
Campbelltown Catholic Club - Aquafit
03.2020 - 03.2023
Sales Assistant / Manager
Kmart Australia
10.2013 - 07.2020
Certificate III - Community Services
TAFE NSW
High School Certificate -
Eagle Vale Sports High School
- RCG / RSA, Valid
- Working with Children Check, WWC2333096E
- NDIS Worker Check Clearance, 42097632
- NDS Certifications
- NDIS Modules Certification
- White Card, Valid
- National Criminal History Check, 7490424104, 04/27/23
- First Aid and CPR Certificate, 536032-2946589, Valid
- Unrestricted NSW Driver License
- Certified Senior Love Bites Facilitator, 2024
- Certified Junior Love Bites Facilitator, 2024
- Certificate in Sexual Harassment within the workplace, 2024
- Youth Mental Health First Aid Certified, 2024
- Safe & Together Model Certified Trainer - CORE TRAINED, 2024
Bachelor of Criminology - Minor in Law
Western Sydney University
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