Summary
Overview
Work History
Education
Skills
Timeline
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Brianna McLean

Greenslopes,QLD

Summary

I am a very friendly person who is self-motivated and organised, which has been demonstrated by my ability to co-ordinate working at Merlo while maintaining my study at school. I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Retailer and Cook

Merlo Coffee
Coorparoo
11.2020 - Current
  • Independently prepare and serve food and beverages, ensuring accuracy is maintained when serving customers, particularly due to customers having differing dietary requirements
  • Demonstrate exceptional customer service through greeting and providing each customer with a positive individual experience
  • Successfully taking customer orders and processing electronic and cash payments accordingly through the POS system
  • Developed time management skills which is required throughout each shift as there are many competing priorities that are required with prioritising serving customers, making beans/food and table service needing to be completed
  • Ensuring teamwork is thoroughly incorporated into daily tasks as staff need to work together to get all orders through in a timely manner in a fast-paced environment.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Handled customer complaints professionally while ensuring satisfaction levels remained high.

Teacher Aide

Corinda State High School
08.2023 - 12.2023
  • Throughout my experience working at Corinda, I have learnt how to be self-sufficient through navigating my through the school discovering where I can be a helping hand
  • Exposed to a fast-working environment while being a Barista in the school coffee shop developed my communication and team work within adapting to working with different students and teachers
  • I have become more adaptable to new working environments from upholding changing responsibilities and tasks to do throughout the day depending on what is happening within the school.

Crew Member

McDonald’s
Coorparoo
04.2019 - 04.2020
  • Experienced in working in a fast-paced environment, where accuracy is paramount as the Coorparoo Store is consistently in the Top 10 for providing orders within SLA timelines
  • Assisting customers with placing orders at Macca’s kiosk
  • Collaborate closely with other crew members by hosting in the dining room to ensure each customer receives “good food, fast” and make sure they always walk away satisfied with a smile on their face
  • Highly organised and great at multi-tasking.
  • Packaged menu items into bags or trays and placed drink orders into carriers.

Education

Certificate II in Applied Fashion and Technologies -

TAFE, Queensland
01.2022

Year 12 Graduate -

Loreto College, Coorparoo
01.2022

Somerville House, South Brisbane
01.2017

Norman Park State School
01.2014

Diploma of Creative Industries -

Queensland University of Technology
Kelvin Grove, QLD

Skills

  • Reliable and punctual
  • Fast and efficient learner
  • Very organised
  • Neat and professional presentation
  • Ability to get along in a team environment
  • Customer Service
  • Customer Engagement
  • Relationship Building
  • Cash Handling
  • Cleaning
  • Proficient in Photoshop and Illustrator
  • Storage Organization

Timeline

Teacher Aide

Corinda State High School
08.2023 - 12.2023

Retailer and Cook

Merlo Coffee
11.2020 - Current

Crew Member

McDonald’s
04.2019 - 04.2020

Certificate II in Applied Fashion and Technologies -

TAFE, Queensland

Year 12 Graduate -

Loreto College, Coorparoo

Somerville House, South Brisbane

Norman Park State School

Diploma of Creative Industries -

Queensland University of Technology

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Brianna McLean