Brianna Mercuri
Altona
Summary
Very driven individual with a superlative work ethic in both independent and collaborative settings. Thoroughly enjoys working as part of a team and have developed these interpersonal skills throughout diverse work experience settings. Passionate about helping others, and establishing unique ways of meeting individual needs. Adept at learning new skills and eagerly seeking opportunities to broaden expertise whilst facilitating business objectives.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Lululemon
05.2022 - Current
- Created a personalised experience for all guests by getting to know individual needs and educating on product selection
- Organised backroom storage areas for efficient product retrieval
- Lead with curiosity in conversation to create genuine customer connection and recommend suitable merchandise
- Processed multiple functions at the cash register, including sales, returns, exchanges and data capture to encourage return visits
- Mentored new recruits to the business by teaching relevant processes both front and back of house to uphold ample customer service expectations, alongside inventory accuracy procedures
Waitress
Pier 71 Bar E Cucina
05.2020 - Current
- Displayed enthusiasm and promoted excellent service to encourage positive reviews and return visits
- Managed high volume of customers during peak service
- Shared knowledge of menu items and recommended special dishes to help reach business objectives
- Delegated daily tasks to ensure cleanliness was upheld, communicated with other staff to uphold customer requests and boost overall dining experience
- Organised floor plans with relevant seating arrangements to ensure weekends ran efficiently, whilst utilising all covers for maximal reservation availability
- Mentored new employees in alignment with business values of efficient, genuine service and upkeep of cleaning responsibilities
Casual Retail Assistant
Kmart
04.2019 - 07.2020
- Quickly learned new skills to serve a range of functions in various areas - cashier, apparel assistant, customer greeter, fitting rooms supervisor
- Prioritised friendly service via phone calls, directing guests, checking stock levels and assisting with product enquiries
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Junior Sandwich Artist
Subway
06.2016 - 09.2018
- Warmly greeted customers, executed daily tasks, made orders, and completed transactions over the register
- Prepared ingredients such as meats, cheeses, vegetables, and condiments in a cleanly and efficient manner
Education
Bachelor of Health Sciences - Public Health
La Trobe University
Melbourne, VIC11.2026
VCE Graduate
Mount Saint Joseph Girls College
Altona, VIC11.2020
Certificate III: Hospitality
William Angliss Institute of TAFE
Melbourne, VIC09.2019
Skills
- Communication
- Problem solving
- Sales expertise
- Teamwork
- Exceptional customer service
- Punctual
- Passionate
- Adaptable
Accomplishments
- Ranked within top 10 ATAR at MSJ (2020)
- Subject dux in business management (2019)
Timeline
Retail Sales Associate
Lululemon
05.2022 - Current
Waitress
Pier 71 Bar E Cucina
05.2020 - Current
Casual Retail Assistant
Kmart
04.2019 - 07.2020
Junior Sandwich Artist
Subway
06.2016 - 09.2018
Bachelor of Health Sciences - Public Health
La Trobe University
VCE Graduate
Mount Saint Joseph Girls College
Certificate III: Hospitality
William Angliss Institute of TAFE