Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brianna Moon

Marulan

Summary

I am a compassionate Caseworker known for high productivity and efficient task completion. I excel in communication, empathy, and problem-solving to support clients effectively and am able to navigate challenging situations with patience and understanding to achieve positive outcomes.

Overview

9
9
years of professional experience

Work History

Caseworker

CareSouth
Goulburn
10.2023 - Current
  • Maintained accurate records of client information in accordance with agency policies and procedures.
  • Developed relationships with local agencies to ensure access to necessary services for clients.
  • Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
  • Developed and implemented individualised case plans that addressed key areas such as safety, health needs, behavioural, social and emotional and family

Customer Service Representative

HarperCollins Distribution Centre
Moss Vale
03.2020 - 10.2023
  • Provided accurate information about products and services to customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.

Customer Service Representative

Bluestar Connect
Erskine Park
09.2016 - 09.2019
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Bachelor in Social Science - Criminology

University of Western Sydney
Western Sydney
01-2018

Skills

  • Case management
  • Report writing
  • Crisis intervention
  • Interpersonal communication
  • Team collaboration
  • Conflict resolution
  • Time management
  • Data entry
  • Interpersonal and written communication

References

References available upon request.

Timeline

Caseworker

CareSouth
10.2023 - Current

Customer Service Representative

HarperCollins Distribution Centre
03.2020 - 10.2023

Customer Service Representative

Bluestar Connect
09.2016 - 09.2019

Bachelor in Social Science - Criminology

University of Western Sydney
Brianna Moon