Brianna Moylan
Coolamon,NSW
Summary
My objective is to attain employment with a reputable company to gain a new repertoire of skills through my experience and knowledge in the work force. I am willing to give any position available my 100% all and show to you that I will become a aspect to your team. I work well in a team as well as on my own. I like to be able to listen, learn and take in different aspects on how people cooperate and handle things differently. Learning new things & boosting my skill to a higher level.
Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Overview
5
5
years of professional experience
Work History
Worker
Brazzas Goodies
01.2020 - Current
- While completing work at Brazzas Goodies, I had applied attention to detail while making teeth rings and teething dummy clips, sewing burp cloths, bibs and baby headbands, and cutting out stock and preparing for it to be sewn
- I also had to take orders, handle deposits which included handling cash, credit or debit transactions
- I had to attend local markets to sell our stock, meet and greet customers and maintain organisation throughout my work station while I worked
Sales Associate
ELM Clothing Store
01.2020 - Current
- Experience in up sales, Working with budgets, Meeting and greeting customers, Refunds and exchanges
Manager
The Coffee Peadler
01.2023 - 01.2025
- Rostering
- Managing Staff
- Placing orders, food, coffee etc
- Making coffees
- Chef- cooking meals
- Serving customers
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored staff performance and addressed issues.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Produced thorough, accurate and timely reports of project activities.
- Trained employees on additional job positions to maintain coverage of roles.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with industry regulations and company policies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
2IC (Manager)
The BASEWAREHOUSE
01.2021 - 01.2023
- Experience in accepting pallets, invoicing & pricing, sending off invoices & meeting with sale reps and ordering stock
- Performing high quality customer service
- Refunds & exchanges, Rosters & monitoring the store Facebook page, restocking shelves
- Assuring all staff were working accordingly to tasks given
- Providing staff with OH&S & store policy procedures & assuring they are following all procedures to reduce risk of harm to themselves and customers
- End of day cash ups, Banking
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed work processes and identified areas for improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Proposed or approved modifications to project plans.
- Collaborated with team members to identify solutions to problems.
- Created and managed budgets for travel, training, and team-building activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed daily activities within the department according to deadlines.
Kitchen Hand
Allawah Lodge Nursing Home
01.2021 - 01.2023
- Catering for 30 residents
- Breakfast, Lunch and tea meals
- Included getting lunches out hot & quick, Making tea/coffee
- Observed food safety and sanitation protocols to reduce germ spread.
- Monitored food temperature during storage and preparation to adhere to food safety standards.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Kept records of food waste to track usage levels.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Acquired new skills to support team and further accommodate customer needs.
- Monitored temperatures of prepared food and cold-storage areas.
Caregiver
Allawah Lodge Nursing Home
01.2021 - 01.2023
- Working with residents from fully independent to residents who are in palliative care/ end of life
- Worked in a dementia ward as a team leader (Supervisor) facilitated by 11 residents
- My job role was maintaining an individual's wellbeing through personal care and/or other activities of living and may provide services to individuals with complex needs, and/or work with groups of older people
- My job role also included being an Educator, Sponsor, Coach, Counsellor, and Director
- It was my job to Set goals for performance and deadlines in ways that comply with company's plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Administered prescribed medications on a timely basis following care plan instructions.
- Improved patient outlook and daily living through compassionate care.
Team Member
KMART
01.2020 - 01.2023
- As a team member, I was responsible for handling cash, credit, or debit transactions while providing excellent customer service
- I was also responsible for meeting and greeting customers, and developed a wide range of computer skills
- Received, processed, and stocked merchandise in accordance with store policies.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Collaborated with team members to achieve daily goals.
- Rotated through series of different stations based on team needs.
Casual Worker
Bomen Sales Yard
01.2020 - 01.2022
- While working at Bomen Sales Yard, I had to apply my knowledge and computer skills when completing orders
- I had to apply my communication skills and confidence as I served customers
- I made coffee, prepared and served meals
- I also had to work in a team environment and complete cash, credit or debit transactions
- Built and maintained working relationships with peers and upper management.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Operated cash registers accurately and efficiently during peak hours of business.
- Answered questions regarding menu items, special offers and other restaurant information.
Education
Year 10 certificate -
Cert 3 -
aged care
7 years -
retail and sales
9 months - supervisor in a nursing home
on the job training
5 months - busy retail store
2IC position
2 years - busy café/restaurant
management position
Skills
- Communication skills
- Management skills
- Customer service
- Hard working
- Trustworthy
- Enthusiastic
- Teamwork
- Personal care assistance
- Customer relationship management (CRM)
- Performance management
- Emergency response
- Staff training and development
- Time management
- Recruiting and interviewing
- Team leadership
- Staff management
- Budget control
- Workforce management
- Product management
- Sales management
- Safety procedures
- Inventory management
Availability
Monday-Friday (alternate weekends)
References
- Sharon Maree, Manager of Brazzas Goodies, 0448 873 765
- Leanne Hooper, Manager (Retail), 0439021113
- Matthew Lucas, 0423719570
Personal Information
- Date of Birth: 11/07/94
- Driving License: True
Timeline
Manager
The Coffee Peadler
01.2023 - 01.2025
2IC (Manager)
The BASEWAREHOUSE
01.2021 - 01.2023
Kitchen Hand
Allawah Lodge Nursing Home
01.2021 - 01.2023
Caregiver
Allawah Lodge Nursing Home
01.2021 - 01.2023
Worker
Brazzas Goodies
01.2020 - Current
Sales Associate
ELM Clothing Store
01.2020 - Current
Team Member
KMART
01.2020 - 01.2023
Casual Worker
Bomen Sales Yard
01.2020 - 01.2022
Year 10 certificate -
Cert 3 -
aged care
7 years -
retail and sales
9 months - supervisor in a nursing home
on the job training
5 months - busy retail store
2IC position
2 years - busy café/restaurant
management position