Brianna Murphy
Newtown,NSW
Summary
Self-motivate Executive Support Officer brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
Overview
11
11
years of professional experience
Work History
Executive Support Officer
New South Wales Government
01.2022 - Current
- Governance, Risk and Assurance
- Execute various administrative tasks, including meeting scheduling, submission of expenses reports, and other correspondence for Governance, Risk & Assurance senior leadership team
- Follow attainable project timelines and keep teams on task to complete milestones according to too schedule
- Serve as the executive key point person by coordinating sector-related clusters and other facets of the business
- Organised and prepared for all staff meetings and executive level meetings which included identifying available times for full board participation, arranging venue logistics and booking other necessary equipment for up to 95+ people at a time
- Manage and coordinate multiple extremely active calendars concurrently and ensure schedules are followed and respected
- Creation of internal team communication campaigns
- Drafting of papers including minutes, processes, letters, and other written correspondence
- Reflecting policy updates in relation business continuity
- Assisting with development of performance surveys
- Chair of rewards and recognition committee
- Member of Employee Resource Group (ERG) empowering women committee
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
Screening Officer
NSW Health – Royal Prince Alfred Hospital, COVID
05.2021 - 01.2022
- Being the first point of contact for the many people entering the hospital
- Ensuring the highest level of customer service, when representing NSW health
- Use of verbal and interpersonal communication skills when interacting with all members of the public, as well as my team and external peoples
- Extensive knowledge of infection control practices
- Often responding to a range of enquiries and determining the appropriate response in a complex work environment in line with hospital guidelines, procedures, and policies.
Business Support Officer
National Disability Insurance Agency
12.2019 - 05.2021
- Plan, procure, approve, and manage funding agreements for assistive technology, home modifications and vehicle modifications
- Ensuring all interaction are in line with the NDIA act and are deemed the best outcome for the agency and its participants
- Support a team of over twenty planners and team leaders with administrative and procedural support
- Systematic prioritisation of enquiries via a range of channels, from a diverse range of stakeholders who engage with the NDIS on a daily basis
- They include, multiple governmental agencies, internal staff from directors to team leaders, external providers, members of the public and visitors
- Ensure each action and outcome is in line with the governmental NDIA Act
- With the ability to identify and implement policy process across each and every aspect of my day
- Liaising with multiple stakeholders when managing appointments for clients, providers, and staff members
- Whilst ensuring the highest level of confidentiality is maintained during each interaction
- Training of new staff members, face to face and virtually
- Assistance and support of team leaders across the New South Wales team on a consolation basis.
Administration Officer / Secretarial, Nurse Unit Manager
Gorman Drug and Alcohol Unit
12.2016 - 07.2019
- Drafting of papers including minutes, processes, letters, and other written correspondence
- Reflecting policy updates in relation to the hospital/ward
- Working in a multidisciplinary team environment as clerical support to Nurse Unit Manager and the whole of the drug and alcohol team
- Which is made up of over seventy-five staff members
- Being part of a two-person team, in charge of developing and project managing the creation of a new medical drug and alcohol detox ward
- In line with the directive from the ministry of health this was achieved on time, within a two-month timeframe
- Organisation of opening events and a week-long orientation, for over 25 new staff members, during the opening of the unit
- Consolidation, investigation, and presentation of data
- Preparation of committee, code of conduct and team meetings
- Stock control and acquisition of stock, formulation of tenders for essential requirements both medical and non-medical items with the use of Oracle software
- Unit reception, meet and greet visitors, dignitaries, and management
- Liaise with staff and patients, manage client medical records, admit and discharge patients electronically and client registration
- Data entry and telephone enquiries whilst maintaining patient confidentiality
- Conflict resolution between patients, escalating to security where necessary
- Liaising with multidisciplinary team
- Management of staff payroll, via the software KRONOS
- Promotion of new unit within hospital via internal commutation channels
- Proficient across all Microsoft Office platforms
- Creation of medical recorders and management of files after usage
- Maintaining all areas of the unit, ranging from work health and safety to the general cleanliness of all areas within the unit
- Management of petty cash, taxi vouchers, Opal cards and other transport or incidental costs.
St. Vincent’s Public Hospital
08.2012 - 07.2019
Administration Officer
Emergency Department
08.2013 - 12.2016
- Reception, front desk operations answering telephone and face to face enquiries
- Creation of medical recorders and management of files after usage
- Interviewing patients from multiracial backgrounds with varying degrees of English often in pain and distress to obtain personal details
- De-escalation of verbally and physically aggressive clients and visitors often under the influence of drug and alcohol
- Maintaining confidentiality
Social media manager
Newtown Community Centre
08.2012 - 01.2016
- Creation of social media campaign across multiple media platforms i.e
- Facebook, twitter, and Instagram
- Liaising with stakeholders and sponsors
- Monitoring and responding to social media interactions and feeds.
front desk
Immunology Outpatient unit, IBAC
11.2012 - 04.2013
- Reception, operations answering telephone and face to face enquiries
- Data entry
- Liaising with the multidisciplinary team
- Maintaining confidentiality
Education
Masters - Social Work
Charles Sturt University
Wagga Wagga, NSW10.2024
Bachelor of Communications -
2020
Sub - Social Political Science
University of Technology
Diploma of Public Relations -
TAFE Sydney Institute
2013
Diploma of Hospitality Management -
TAFE Sydney Institute, Vincent De Paul Society, Auburn
2008
s Challenge, Developing Sustainability Programme -
Skills
- Quality Assurance
- Technical Support
- Relationship Building
- Customer Service
- Project Coordination
- Strong Organization
- Problem Solving
- Event Planning
- Excellent Communication
- Stakeholder Engagement
- Teamwork and Collaboration
- Work Planning and Prioritization
- Communications Support
- Schedule Coordination
- Documentation Skills
Timeline
Executive Support Officer
New South Wales Government
01.2022 - Current
Screening Officer
NSW Health – Royal Prince Alfred Hospital, COVID
05.2021 - 01.2022
Business Support Officer
National Disability Insurance Agency
12.2019 - 05.2021
Administration Officer / Secretarial, Nurse Unit Manager
Gorman Drug and Alcohol Unit
12.2016 - 07.2019
Administration Officer
Emergency Department
08.2013 - 12.2016
front desk
Immunology Outpatient unit, IBAC
11.2012 - 04.2013
St. Vincent’s Public Hospital
08.2012 - 07.2019
Social media manager
Newtown Community Centre
08.2012 - 01.2016
Masters - Social Work
Charles Sturt University
Bachelor of Communications -
Sub - Social Political Science
University of Technology
Diploma of Public Relations -
TAFE Sydney Institute
Diploma of Hospitality Management -
TAFE Sydney Institute, Vincent De Paul Society, Auburn
s Challenge, Developing Sustainability Programme -
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