Summary
Overview
Work History
Education
Skills
Languages
Work Rights
Timeline
Generic

BRIANNA NGO

Sunshine West

Summary

Experienced real estate professional skilled in assessing investment opportunities with a focus on minimizing risks while maximizing profits. Demonstrates success in product marketing and building referral networks that enhance customer retention. Expertise in creating strategic approaches to meet diverse client requirements.

Overview

5
5
years of professional experience

Work History

Real Estate Assistant

Starhomes Premier Land Pty Ltd
Melbourne
03.2025 - Current
  • Maintained social media accounts and websites with current listings and real estate content.
  • Coordinated open houses and scheduled property showings for potential buyers.
  • Attended meetings with clients to discuss purchase options and provide professional advice regarding available properties.
  • Managed client database and maintained accurate and up-to-date contact information.
  • Assisted in the coordination of closing procedures and documentation.
  • Managed calendar and scheduled appointments for real estate agents.
  • Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
  • Conducted market research and compiled data on recent property sales.
  • Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
  • Drove customer feedback to deliver information to management for corrective action.
  • Created marketing materials such as flyers, brochures and postcards to promote properties listed by the company's agents.
  • Developed relationships with vendors such as contractors, appraisers and inspectors who are used during the course of a transaction.
  • Provided administrative support to real estate team, including data entry and file management.

Business Owner

Dreammi Pty Ltd
Melbourne
06.2023 - Current
  • Implemented successful business strategies to increase revenue and target new markets.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Resolved conflicts between employees or customers in a timely manner.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Delegated work to staff, setting priorities and goals.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Real Estate Assistant

AB Infinity Group Pty Ltd
Springvale
08.2024 - 03.2025
  • Coordinated open houses and scheduled property showings for potential buyers.
  • Attended meetings with clients to discuss purchase options and provide professional advice regarding available properties.
  • Managed client database and maintained accurate and up-to-date contact information.
  • Assisted in the coordination of closing procedures and documentation.
  • Managed calendar and scheduled appointments for real estate agents.
  • Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
  • Conducted market research and compiled data on recent property sales.
  • Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.

Assistant Manager

Hardware Society
Melbourne
05.2022 - 05.2023
  • Work and have trained with Market Lane coffee
  • Adjust the grinder and memorise the new specialty coffee recipe, latte art.
  • Stock control and ordering.
  • Train and supervise new staffs.
  • Daily report
  • Rostering
  • Educated co-workers and customers about new coffee products, up-selling retails
  • FOH works and serve food, and ordering.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

Supervisor

QT kitchen
Glen Iris
08.2020 - 03.2022
  • Work and have trained with Axil coffee
  • Adjust the grinder and dose the new specialty coffee recipe.
  • Stock manages and ordering.
  • Design menu and create new drinks
  • Train and supervise new staffs.
  • FOH task and serve food, and ordering, host function over 80 peoples.
  • Responsible for opening and set up.
  • Responsible for dessert and sweet (night).

Education

Bachelor - Business Management (Major Finance)

Melbourne Polytechnic
Preston, VIC
01.2021

Diploma - Hospitality (Management)

William Angliss Institute
Melbourne, VIC
01.2016

Skills

  • Social media management
  • Client database management
  • Business development
  • Financial analysis
  • Real estate knowledge
  • Mortgage assistance
  • Transaction coordination
  • Customer service
  • Conflict resolution
  • Time management
  • Attention to detail
  • Document and file management
  • Records management
  • Client relationship management
  • Team collaboration
  • Reliable networking
  • Complex Problem-solving
  • Adaptability and flexibility

Languages

  • Vietnamese, Native
  • English, Fluent

Work Rights

Full right to work in Australia

Timeline

Real Estate Assistant

Starhomes Premier Land Pty Ltd
03.2025 - Current

Real Estate Assistant

AB Infinity Group Pty Ltd
08.2024 - 03.2025

Business Owner

Dreammi Pty Ltd
06.2023 - Current

Assistant Manager

Hardware Society
05.2022 - 05.2023

Supervisor

QT kitchen
08.2020 - 03.2022

Bachelor - Business Management (Major Finance)

Melbourne Polytechnic

Diploma - Hospitality (Management)

William Angliss Institute

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