Brianna Nielsen

Delivered personalized makeup services, creating tailored looks and lessons based on client features.

• Leveraged color theory to match foundation and enhance clients’ overall style and appearance.

• Applied makeup techniques to highlight natural beauty, ensuring clients felt confident and radiant.

• Managed hygiene and work areas, ensuring WHS standards and a safe, clean environment.

• Built strong client rapport, consistently meeting KPIs and contributing to positive customer reviews.

• Supported stock management, banking, and visual merchandising, ensuring smooth store operations.

• Offered ongoing product education during services, explaining benefits and techniques to clients.

• Managed 50+ daily transactions and client communications.

• Assessed accounts on hold and processed refunds, ensuring timely resolutions.

• Created and activated new client accounts, ensuring correct setup in internal systems.

• Responded promptly to payment inquiries, resolving discrepancies.

• Built strong relationships with national clients and internal teams.

• Utilised IMASS and PeopleSoft systems for transaction processing and invoice tracking.

• Maintained accurate records of payments, reconciliations, and account queries.

• Organised and maintained digital filing system for audit and compliance purposes.

• Operated the till to process cash and EFTPOS transactions quickly and accurately.

• Counted and recorded incoming cash deliveries; verified amounts and signed off driver slips.

• Paid customers for their recycled goods using docketed amounts, ensuring correct payouts.

• Maintained a clean and efficient front counter while delivering friendly, professional service.

• Handled high volumes of customers, providing clear explanations about totals, processes, and payouts.

• Balanced the register at close and reported any discrepancies or damaged deliveries.

• Delivered fast-paced customer service across pharmacy and retail areas, supporting both general and prescription product sales.

• Completed S2 training, enabling informed recommendations on pharmacist-only medications under supervision.

• Handled POS transactions, refunds, and stock replenishment with accuracy and efficiency.

• Assisted with storewide merchandising and maintained tidy, well-stocked displays.

• Provided product advice across skincare, cosmetics, vitamins, and OTC items, tailored to customer need