Summary
Overview
Work History
Education
References
Timeline
Generic

Brianna Noy

Echuca,VIC

Summary

People and Culture Officer at Campaspe Shire Council, responsible end-to-end employment life cycle tasks including but not limited to recruitment, onboarding, exit interviews, training and development. I have demonstrated success in enhancing interdepartmental processes and procedures, while fostering building a positive work environment. Strengths include team collaboration, strong communication, time management and proficiency in multitasking.

Overview

17
17
years of professional experience

Work History

Acting Customer Experience Coordinator

Campaspe Shire Council
Echuca, VIC
01.2025 - Current
  • Recommend changes or improvements in existing processes or procedures related to the delivery of customer service.
  • Collaborate with other departments to streamline processes for better customer outcomes.
  • Resolve customer complaints in a timely manner.
  • Reviewing and updating budget forecasts for this year, and the following year.
  • Create detailed reports of customer interactions and complaints in line with current reporting.
  • Training and development of the Customer Service Team Leader to enhance team knowledge and service delivery.
  • Identifing opportunities to improve the customer experience.
  • Overseeing customer service centres and fulfilling center requirements.

People and Culture Officer

Campaspe Shire Council
Echuca, VIC
02.2024 - Current
  • Ensured accuracy of maintained employee documentation.
  • Assisted with the development, implementation, and maintenance of internal team processes and procedures.
  • Possess knowledgeable expertise in council corporate software (TechOne).
  • Facilitation of content for the internal training leadership program.
  • Assisted with recruiting, interviewing, and hiring new employees across the organisation.
  • Respond to internal inquiries regarding HR-related matters, such as policies, procedures, training, and payroll.
  • Handled confidential information with discretion and sensitivity.
  • Handled inquiries from inbound and outbound callers.
  • Fostered internal connections to ensure consistency and openness.
  • Collaboration with Business Partners to enhance my own skill set.
  • Balanced the high-demand workload while training new employees within the team.
  • Acted as a liaison between employees and upper-level management when needed.
  • Sourced and organised relevant compliance training for the required business areas.

Customer Service Team Leader

Campaspe Shire Council
Echuca, VIC
10.2022 - 02.2024
  • Recruited and trained employees to maintain organisational needs.
  • Strengthened interdepartmental teamwork.
  • Tech One software knowledge.
  • Internal collaboration across departments.
  • Operation of point-of-sale system.
  • Processed purchase orders efficiently, ensuring accuracy and compliance.
  • Network call center knowledge and enhancements.
  • Oversaw the operational functions of the customer service team.
  • Coordinated staffing schedules to ensure optimal coverage.
  • Streamlined procedures to boost overall team efficiency.

Customer Service Officer - Casual

Campaspe Shire Council
Echuca, VIC
01.2022 - 10.2022
  • Provided customer service in professional manner.
  • Acquired extensive knowledge of council services.
  • Internal and external collaboration.
  • Completed end-of-day processes to ensure accurate balancing.
  • Operation of the network call center.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Processed payments from customers using point of sale systems.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Department Manager - Online

Woolworths Limited
Echuca, VIC
01.2020 - 01.2022
  • Oversaw daily operations within the department including team development.
  • Rostering to meet budget requirements.
  • Handled management of customer complaints efficiently.
  • Resolved customer inquiries efficiently.
  • Managed and allocated departmental budgets effectively.
  • Implemented effective controls to maintain accurate inventory records.
  • Compiled accurate weekly data reports.
  • Industry-based software knowledge and experience.
  • Internal and external communications.

Assistant Manager - Fruit And Vegetable & Customer Service

Woolworths Limited
Moama, NSW
01.2018 - 01.2020
  • Coordinated layout adjustments to amplify product visibility.
  • Rostering in line with budget requirements.
  • Ensured proper storage and rotation of fresh inventory.
  • Industry-based software knowledge.
  • Managed customer service inquiries and complaints in a timely manner.
  • Assisted customers with produce questions and special orders.
  • Received produce deliveries and unloaded produce.
  • Replenished, rotated and culled displays several times daily.
  • Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
  • Trimmed, washed, and bundled produce.

Store Services Assistant & Customer Service

Woolworths Limited
Maribyrnong, VIC & Moama, NSW
12.2012 - 01.2018
  • Provided high quality customer service.
  • Conducted store bank activities, dealing with large sums of money.
  • Performed regular price checks to ensure accurate pricing throughout the store.
  • Demonstrated knowledge of current promotions and product information to customers.
  • Inspected returned items for any damages or discrepancies before processing returns or exchanges.
  • Processed cash register transactions accurately and efficiently.
  • Generated relevant paperwork and payroll reports.
  • Performed daily reconciliation of cash, as well as replenishment of till drawers and self-serve checkouts.
  • Kronos software knowledge.
  • Generated daily costing reports for departments to ensure weekly budgets are on track.

Cashier & Weekend Service Manager

Daly's Supa IGA
Portland, VIC
01.2008 - 01.2012
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct.
  • Handled cash transactions accurately and efficiently.
  • Assisted other team members in completing tasks as needed.
  • Checked identification for age-restricted purchases such as alcohol or tobacco products.
  • Balanced cash drawer by counting cash, checks, and credit card payments.
  • Processed customer transactions using a point-of-sale system.
  • Performed opening and closing duties such as setting up registers with required funds and checking daily paperwork.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

Diploma Of Photo-imaging - Photography

CATC Design School
Melbourne, Vic
01.2015

Responsible Serving of Alcohol -

South West TAFE
Portland, Vic
02-2013

VCE -

Portland Secondary College
Portland, VIC
12-2012

Certificate II Retail -

South West TAFE
Portland, Vic
01.2010

References

References available upon request.

Timeline

Acting Customer Experience Coordinator

Campaspe Shire Council
01.2025 - Current

People and Culture Officer

Campaspe Shire Council
02.2024 - Current

Customer Service Team Leader

Campaspe Shire Council
10.2022 - 02.2024

Customer Service Officer - Casual

Campaspe Shire Council
01.2022 - 10.2022

Department Manager - Online

Woolworths Limited
01.2020 - 01.2022

Assistant Manager - Fruit And Vegetable & Customer Service

Woolworths Limited
01.2018 - 01.2020

Store Services Assistant & Customer Service

Woolworths Limited
12.2012 - 01.2018

Cashier & Weekend Service Manager

Daly's Supa IGA
01.2008 - 01.2012

Diploma Of Photo-imaging - Photography

CATC Design School

Responsible Serving of Alcohol -

South West TAFE

VCE -

Portland Secondary College

Certificate II Retail -

South West TAFE

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