Hi, I’m
Brianna Nutley
I believe you have to be willing to be misunderstood if you're going to innovate.
Jeff Bezos
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
4
years of professional experience
Work History
Hungry JacksPlainland, QLD
Shift Supervisor
2023.02 - Current (3 education.years_Label & 9 education.months_Label)
Job overview
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
Hungry Jacks Plainland, QLD
Certified Crew Trainer
2022.08 - 2023.02 (6 education.months_Label)
Job overview
- Provided real-time feedback and coaching during shifts to improve performance.
- Monitored daily operations to ensure adherence to established procedures and standards.
- Collaborated with management teams to develop best practices for customer service delivery.
- Evaluated the progress of trainees throughout the onboarding process by providing constructive feedback.
Hungry Jacks Plainland, QLD
Crew Member
2019.10 - 2022.08 (2 education.years_Label & 10 education.months_Label)
Job overview
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
Laidley State High SchoolLaidley, QLD
High School Diploma
11.2022
University Overview
- Certificate II in Hospitality
- Certificate II in Engineering
- Certificate III in Business
Skills
- Schedule Management
- Labor and Food Cost Control
- Safety Reviews
- Inventory Control
- Safety Understanding
- Training and Mentoring
- Cash handling expertise
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
- Currently hold a First Aid Certificate
- Currently hold a Fire Training Certificate
Timeline
Shift Supervisor
Hungry Jacks
2023.02 - Current (3 education.years_Label & 9 education.months_Label)
Certified Crew Trainer
Hungry Jacks
2022.08 - 2023.02 (6 education.months_Label)
Crew Member
Hungry Jacks
2019.10 - 2022.08 (2 education.years_Label & 10 education.months_Label)
Laidley State High School
High School Diploma