Summary
Overview
Work History
Education
Skills
Work Availability
Additional Information
Timeline
Hi, I’m

Brianna Nutley

I believe you have to be willing to be misunderstood if you're going to innovate.
Jeff Bezos
Brianna Nutley

Summary

Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Overview

4
years of professional experience

Work History

Hungry Jacks
Plainland, QLD

Shift Supervisor
02.2023 - Current

Job overview

  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.

Hungry Jacks
Plainland, QLD

Certified Crew Trainer
08.2022 - 02.2023

Job overview

  • Provided real-time feedback and coaching during shifts to improve performance.
  • Monitored daily operations to ensure adherence to established procedures and standards.
  • Collaborated with management teams to develop best practices for customer service delivery.
  • Evaluated the progress of trainees throughout the onboarding process by providing constructive feedback.

Hungry Jacks
Plainland, QLD

Crew Member
10.2019 - 08.2022

Job overview

  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.

Education

Laidley State High School
Laidley, QLD

High School Diploma
11.2022

University Overview

  • Certificate II in Hospitality
  • Certificate II in Engineering
  • Certificate III in Business

Skills

  • Schedule Management
  • Labor and Food Cost Control
  • Safety Reviews
  • Inventory Control
  • Safety Understanding
  • Training and Mentoring
  • Cash handling expertise
Availability
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Additional Information

  • Currently hold a First Aid Certificate
  • Currently hold a Fire Training Certificate

Timeline

Shift Supervisor

Hungry Jacks
02.2023 - Current

Certified Crew Trainer

Hungry Jacks
08.2022 - 02.2023

Crew Member

Hungry Jacks
10.2019 - 08.2022

Laidley State High School

High School Diploma

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Brianna Nutley