Brianna Ormiston
Cowes,VIC
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Smokemart & Giftbox
Shepparton, VIC
11.2023 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
TEAM MEMBER
KFC SHEPPARTON
Shepparton, VIC, Australia
10.2020 - 05.2021
- Maintain hygienic food service techniques during service
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
TEAM MEMBER
NANDOS
Shepparton
02.2021 - 02.2021
- Duties & Successes
- Waiting & serving customers
- Clean & prepare tables
- Provide exception customer service
- Initiated tasks and help once all duties completed
- Maintain hygienic food service techniques during service
- Process menulog orders
- Cash handling
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Cash handling
- Customer engagement
- Store opening and closing
- Professional appearance
- Stocking and receiving
- Phone etiquette
- POS system operations
- Display setup
- Product recommendations
ABOUT ME
- BO CONTACT 0413 646 130
- Briannaormiston6@gmail.com cowes VIC 3922
Availability
- Monday - Mornings, Afternoons
- Tuesday - Mornings, Afternoons
- Wednesday - Mornings, Afternoons
- Thursday - Mornings, Afternoons
- Friday - Mornings, Afternoons
Tenure
- Casual position
- Full time position
- Part time position
Timeline
Retail Sales Associate
Smokemart & Giftbox
11.2023 - 11.2023
TEAM MEMBER
NANDOS
02.2021 - 02.2021
TEAM MEMBER
KFC SHEPPARTON
10.2020 - 05.2021