Summary
Overview
Work History
Skills
ABOUT ME
Availability
Tenure
Timeline
Generic
Brianna Ormiston

Brianna Ormiston

Cowes,VIC

Summary

Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Smokemart & Giftbox
11.2023 - 11.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

TEAM MEMBER

KFC SHEPPARTON
10.2020 - 05.2021
  • Maintain hygienic food service techniques during service
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.

TEAM MEMBER

NANDOS
02.2021 - 02.2021
  • Duties & Successes
  • Waiting & serving customers
  • Clean & prepare tables
  • Provide exception customer service
  • Initiated tasks and help once all duties completed
  • Maintain hygienic food service techniques during service
  • Process menulog orders
  • Cash handling
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Cash handling
  • Customer engagement
  • Store opening and closing
  • Professional appearance
  • Stocking and receiving
  • Phone etiquette
  • POS system operations
  • Display setup
  • Product recommendations

ABOUT ME

  • BO CONTACT 0413 646 130
  • Briannaormiston6@gmail.com cowes VIC 3922

Availability

  • Monday - Mornings, Afternoons
  • Tuesday - Mornings, Afternoons
  • Wednesday - Mornings, Afternoons
  • Thursday - Mornings, Afternoons
  • Friday - Mornings, Afternoons

Tenure

  • Casual position
  • Full time position
  • Part time position

Timeline

Retail Sales Associate

Smokemart & Giftbox
11.2023 - 11.2023

TEAM MEMBER

NANDOS
02.2021 - 02.2021

TEAM MEMBER

KFC SHEPPARTON
10.2020 - 05.2021

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Brianna Ormiston