Brianna Ryan
Melbourne,VIC
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
8
8
years of professional experience
Work History
NDIS Plan Manager
Spectrum Plan Management
South Morang, VIC
05.2023 - Current
- Assisted new policyholders with processing claims.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Analyzed financial statements as part of determining an applicant's eligibility for benefits.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Handled modification and updating of policies.
- Processed claims for payment, or forwarded to appropriate personnel for further investigation.
- Provided customer support through phone and email.
- Collaborated with medical professionals to obtain additional information about claimants' disabilities.
- Developed strategies for improving workflow efficiency while maintaining accuracy in day-to-day workloads.
Lead Barista
Bridge 2 Eden
Hurstbridge, Victoria
07.2021 - 05.2023
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Crew Trainer
McDonald's
Greensborough, VIC
05.2017 - 07.2021
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Encouraged open communication between trainees and management throughout the learning process.
- Explained goals and expectations required of trainees.
- Instructed new team members on correct procedures for operations.
- Maintained a safe working environment by enforcing safety rules and regulations.
- Assisted in resolving customer complaints quickly and efficiently.
- Provided feedback on job performance to help improve employee skills.
- Served orders to customers at windows, counters and tables.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Organized food items on serving trays and in carry-out packages.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Led by example, upholding company policies and exemplifying desired behaviors.
Education
High School Diploma -
Montmorency Secondary College
Melbourne, VIC11-2020
Skills
- Risk management
- Key performance indicators
- Employee onboarding
- Safety procedures
- Clear communication
- Time management
- Expense tracking
- Policy implementation
Timeline
NDIS Plan Manager
Spectrum Plan Management
05.2023 - Current
Lead Barista
Bridge 2 Eden
07.2021 - 05.2023
Crew Trainer
McDonald's
05.2017 - 07.2021
High School Diploma -
Montmorency Secondary College
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