Brianna Schlawe
Cleveland,QLD
Summary
Customer-focused professional with experience in customer service, hospitality, and retail management. Skilled in handling enquiries, resolving issues calmly, and maintaining a positive customer experience in fast-paced environments. Strong communication and problem-solving skills
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative - Contract
Multi-Color
Capalaba, QLD
2024.06 - 2025.05
- Respond to customer inquiries, process orders with accuracy, and provide timely updates.
- Build strong customer relationships by actively listening and understanding individual needs.
- Assist Account Managers and customers with quotes, documentation and coordination.
- Maintain accurate records and ensure all documentation is processed efficiently.
- Resolve customer issues and work with internal departments to deliver effective solutions.
Store Manager
KaiserCraft Victoria Point
2021.12 - 2024.06
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Created work schedules for store personnel.
Retail Sales Assistant
KaiserCraft Victoria Point
2020.07 - 2021.12
- Operated the cash register, accepted payment, and issued receipts.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints professionally.
- Maintained an organized and clean store environment.
- Restocked shelves, racks and bins with the latest merchandise and changed signage to promote special items.
Assistant Restaurant Manager
Hog's Australia's Steakhouse
2015.11 - 2020.02
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Provided leadership and direction to restaurant employees.
- Supervised food preparation, ordering of supplies, and inventory control.
- Assisted in recruiting, training, and scheduling staff members.
- Monitored customer service standards and took corrective action when needed.
- Ensured that all customer orders were fulfilled accurately and efficiently.
Restaurant Supervisor
Hogs Breath Cafe
2015.06 - 2015.11
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Established good customer relations and excellent service to build and retain loyal customers.
- Trained new employees on restaurant policies and procedures.
Front of House Waitstaff
Hog's Australia's Steakhouse Carindale
2011.09 - 2015.06
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
- Communicated effectively with other employees within the restaurant environment.
- Adhered to all safety protocols set forth by the restaurant management team.
- Processed payments using a POS system.
- Worked with managers to report and resolve customer issues or concerns.
Education
Certificate III in Business ( Administration) -
TAFE Queensland Online
2022.02 - 2024.04
Skills
- Customer Service
- Data Entry
- Store Merchandising
- Recruitment and Hiring
- Problem-Solving
- Shift Scheduling
- Inventory Management
Certification
- Responsible Service of Alcohol Qld, Express Online Training, 2016, Present
References
References available upon request.
Timeline
Customer Service Representative - Contract
Multi-Color
2024.06 - 2025.05
Certificate III in Business ( Administration) -
TAFE Queensland Online
2022.02 - 2024.04
Store Manager
KaiserCraft Victoria Point
2021.12 - 2024.06
Retail Sales Assistant
KaiserCraft Victoria Point
2020.07 - 2021.12
Assistant Restaurant Manager
Hog's Australia's Steakhouse
2015.11 - 2020.02
Restaurant Supervisor
Hogs Breath Cafe
2015.06 - 2015.11
Front of House Waitstaff
Hog's Australia's Steakhouse Carindale
2011.09 - 2015.06