Brianna Schroder
Chinchilla,QLD
Summary
Very eager to get back in the workforce and potentially grow my independence and find my passion to help people grow. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals..
Overview
6
6
years of professional experience
Work History
Waitress
Kings Park Accommodation
Chinchilla, QLD
03.2016 - 06.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Retail 2IC Manager
Waynes World
Chinchilla, QLD
06.2012 - 09.2015
- Conducted employee training sessions to educate employees on products and company policies.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Increased sales revenue through the development of strategic partnerships and effective negotiation tactics.
- Drove change management efforts during times of organizational restructuring or mergers for smooth transitions without compromising employee morale or productivity levels.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Retail Worker
Waynes World
Chinchilla, QLD
09.2011 - 07.2012
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Retail Worker
Reject Shop
Chinchilla, QLD
08.2011 - 09.2011
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Chinchilla State High School
2011
Skills
- Active listening
- Stress management
- Relationship building
- Community involvement
Languages
English
Full Professional
Volunteer Coach
Volunteer coach for Chinchilla Little Athletics every Monday afternoon.
- Help organise and structure group activities
- Rotate large groups to there activities
- Motivate every individual kid and help set goals
- Work with all aged children within the athletic community to maintain their confidence and develop strong relationships with them all.
Timeline
Waitress
Kings Park Accommodation
03.2016 - 06.2017
Retail 2IC Manager
Waynes World
06.2012 - 09.2015
Retail Worker
Waynes World
09.2011 - 07.2012
Retail Worker
Reject Shop
08.2011 - 09.2011
Chinchilla State High School