Brianna Sexton
Alkimos,WA
Summary
I am an ambitious professional with communication proficiency and outstanding organisational skills, being able to effectively coordinate tasks to accomplish projects with timeliness and creativity. I will bring to the job a high-energy, enthusiastic attitude, while adapting to changing priorities and maintaining a strong work ethic. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals with a readiness to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Property Manager
Pristine Properties
2020.11 - 2023.07
- Managed 40 holiday homes for owners in differing towns
- Managed all reservations across booking platforms
- Interacted with guests to confirm all booking arrangements for their stay
- Met guests at holiday homes on arrival and assisted in answering any queries
- Cleaning of all holiday homes to professional standards for guests
- Managed all linen laundering, pick up & drop off and holiday home allocation
- Note damages made to any property and organise relevant maintenance
- Check property condition before and after ever check in and check out
- Be on call for any emergency or guest/owner enquiries
- Ensure properties are fully equipped for guest stays and all electrical devices are in working order
- Purchase any sundry items needed for each holiday home & restock
- Effective management of bookings, cleans, check in & check outs to no fault
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Experience Manager
Harcourts Holiday Homes
2019.11 - 2020.11
- Managed reservations across 3 booking platforms without a channel manager software
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Checked that properties have been cleaned to professional standards
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Ensured houses were completely set up for guests, including supplying toilet paper, salt, pepper, washing powder, and other basic amenities
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Note damages made to any properties and organise relevant maintenance
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Checked that all lights, batteries and remotes in each property have not blown
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Dropped homeowner’s cars off at airport and vice versa
- Investigated and resolved customer inquiries and complaints quickly.
- Coordinate with cleaning companies about property standards and additional cleaning
- Sought ways to improve processes and services provided.
- Organised any spring cleaning and annual maintenance of holiday homes
- Maintaining consistent communication with owners in regards to their properties
- Paying cleaning, utility, and maintenance invoices and ensuring this is done swiftly
- Putting waste bins out for collection
- Performing thorough property inspections using Inspection Manager
- Making detailed chattel lists of all owner possessions inside homes
- Updating social media content
- Be on call for any guest concerns
Assistant Property Manager
Hot Property Queenstown
2018.11 - 2019.11
- Helped managing Airbnb bookings by checking that properties have been cleaned to professional standards
- Ensured houses were completely set up for guests, including supplying toilet paper, salt, pepper, washing powder, and other basic amenities
- Picking up and dropping off linen to Alsco Laundry services
- Making sure all houses are fully stocked with adequate amounts of linen and towels for at least 2 bookings ahead
- Ensuring all beds have been made correctly and that towels have been set out for guests
- Note damages made to any properties when stripping houses of linen after guests depart
- Checking that all lights, batteries and remotes in each property are in working condition
- Maintaining cleanliness of spas
- Making sure rubbish has been put in correct bins and bringing bins up to road for collection
- Dropping homeowner’s cars off at airport
- Helping with extra cleaning when needed, cleaning windows, skirting boards etc.
Beauty & Massage Therapist
Body Sanctum Beauty Lounge
2017.07 - 2018.08
- Making appointments, maintaining client records and handling financial transactions
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Selling and providing advice on cosmetic and skin care products
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Conducting skin analysis and advising clients on skin and body care
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Performing facial or body massage and treatments
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Removing facial or body hair through waxing or electrolysis
- Lash and brow treatments
- Applying makeup and advising clients on makeup application techniques
- Performing manicures and pedicures
- Opening and closing of salon
- Balancing till at the end of day
Fish Monger
Harbour Fish
2017.01 - 2017.07
- Cleaned, scraped, trimmed and filleted various seafood products.
- Cut meats to customer specifications and answered questions about specialty products.
- Prepared various meats by cutting, trimming and packaging in preparation for display cases.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Unloaded meat and poultry from delivery trucks to sort and prepare for trimming
- Stocked and rotated inventory of meats, poultry and fish to maintain quality and freshness.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team settings, providing support and guidance.
- Worked effectively in fast-paced environments.
Caretaker
Healthcare Rehabilitation
2016.04 - 2016.12
- Providing care and support with personal care such as showering, dressing and toileting
- Assisting with meal preparation
- Observe and report changes in clients health and wellbeing
- General housekeeping responsibilities
- Maintain safe, clean and healthful environment for clients
- Guide and assist clients with weekly grocery shopping
- Provide constant motivation and support to clients
- Sign and adhere to the code of conduct at all times
- Work in line with current Care Plan to ensure client safety
- Provide social support and companionship
Sales Member
Rehabilitation & Disabilities Services
2015.07 - 2016.01
- Opening and closing shop each day
- Counting and managing till at the end of day
- Sign for deliveries
- Make-up application for those with disabilities
- Provided excellent customer service
- Communicating on professional levels with work members and clients
- Provided relevant information to customers
- Referred customers to further organisations if need be
- Greeted each customer with friendly eye contact
- Answered telephone calls and responded to inquiries
- Constantly offered professional, friendly and engaging service
- Correctly fitted disability equipment to avoid further injury
Housekeeper
Millbrook Country Club
2013.07 - 2014.02
- Cleaned 5 star hotel rooms
- Communicated on professional levels with work members and clients
- Made sure rooms are cleaned to professional standards
- Rectified guest complaints quickly and efficiently
- Provided friendly and attentive service and excellent hospitality
- Provided excellent customer service
- Kept cleaning trolley tidy and well prepared
- Helped other staff with their workload when finished
Education
Certificate in Small Business Management - Small Business Management
Open Polytechnic
Queenstown, NZ2022
International Beauty and Massage - Beauty & Massage Therapy
ITEC
Queenstown, NZ11.2017
Level 5 Diploma - Beauty & Massage Therapy
Southern Institute of Technology
Queenstown 11.2017
NCEA 1 & 2 Endorsed With Merit -
Wakatipu High School
Queenstown2014
Skills
- Self-motivated
- Strong verbal communication
- Extremely organised
- Self development
- Honest, trustworthy, and punctual
- Neat and clean in appearance
- Retail sales experience
- Works well as part of a team
- Excellent multi-tasker
- Energetic, friendly and enthusiastic
- Tenant and Owner Liaising
Accomplishments
Fire Warden Training – 26/08/2015
SAFETALK Workshop (Suicide Awareness For Everyone) – 19/09/2015
Wakatipu Youth Booth Volunteer 2015
Mental Health 101 – 25/10/2015
Maximising Independence for Elderly – 26/09/2016
Introduction to Traumatic Brain Injury - 28/09/2016
Childcare - 29/09/2016
Certificate in Disability & Aged Care – 02/11/2016
First Aid Certificate – 14/02/2017
Algologie Product Knowledge – 07/04/2017
Fleur De Mer Product Knowledge – 07/04/2017
Timeline
Property Manager
Pristine Properties
2020.11 - 2023.07
Experience Manager
Harcourts Holiday Homes
2019.11 - 2020.11
Assistant Property Manager
Hot Property Queenstown
2018.11 - 2019.11
Beauty & Massage Therapist
Body Sanctum Beauty Lounge
2017.07 - 2018.08
Fish Monger
Harbour Fish
2017.01 - 2017.07
Caretaker
Healthcare Rehabilitation
2016.04 - 2016.12
Sales Member
Rehabilitation & Disabilities Services
2015.07 - 2016.01
Housekeeper
Millbrook Country Club
2013.07 - 2014.02
Certificate in Small Business Management - Small Business Management
Open Polytechnic
International Beauty and Massage - Beauty & Massage Therapy
ITEC
Level 5 Diploma - Beauty & Massage Therapy
Southern Institute of Technology
NCEA 1 & 2 Endorsed With Merit -
Wakatipu High School
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