Brianna Sheehan
South Littleton,NSW
Summary
Dedicated to supporting emotional, social and academic development of young children. Willing to be trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
10
10
years of professional experience
Work History
Donut King Lithgow
12.2015
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Packaged bagels, muffins and other food items for customer purchase.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Followed exact recipes for mixing and preparing beverage and food items.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Conducted regular coffee tastings to refine palate skills and stay informed about current trends in the industry.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Salesperson
Harvey Norman
05.2018 - Current
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Delivered excellent after-sales support including warranty information provision; fostering customer loyalty.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Issued receipts and processed refunds, credits, or exchanges.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Spearheaded employee training initiatives to develop more knowledgeable staff capable of delivering top-notch customer service.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Worked with loss prevention in monitoring shopper behavior.
- Used in-store system to locate inventory and place special orders for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted management in the implementation of promotional events, driving increased foot traffic and overall sales growth.
- Maintained clean sales floor and straightened and faced merchandise.
McDonald's Lithgow and McCafe
08.2014 - 12.2015
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Learned duties for various positions and provided backup at key times.
- Operated and sanitized kitchen and food preparation equipment.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Contributed to team efforts in meeting sales goals through upselling promotional items and upsizing meal options.
- Provided beverage cups and condiments to increase customer convenience
- Served as a reliable employee with consistent punctuality and attendance record, setting an example for colleagues to follow suit.
Education
Statement of Attainment in Introduction To Animals
NSW Tafe
2017
Cerrt 3 in Early Learning Childhood Education
NSW Tafe
2016
Higher school certificate -
Denison College, Bathurst Campus
2016
Skills
- Customer service
- Task allocation
- Team work
- Cash handling
- Food handling
- Speaking to customers with a polite and respectful attitude
- Coffee making
- Teamwork and Collaboration
- Active Listening
- Conflict Resolution
- Cultural Awareness
- Computer Skills
- Dependable and Responsible
- Friendly, Positive Attitude
Personal Information
Hobbies: Fitness, Reading
Attributes
- Verbal communication
- Commitment and dedication
- Collaborative team member
- Reliable
- Honest
- Creative
References
Personal Reference's
Damien Sheehan
0456016170
Stephanie Underhill
0424206522
Work References
Tristan Rogers
0405669695
Timeline
Salesperson
Harvey Norman
05.2018 - Current
Donut King Lithgow
12.2015
McDonald's Lithgow and McCafe
08.2014 - 12.2015
Statement of Attainment in Introduction To Animals
NSW Tafe
Cerrt 3 in Early Learning Childhood Education
NSW Tafe
Higher school certificate -
Denison College, Bathurst Campus
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