Brianna Whelan
Narangba
Summary
Dedicated and enthusiastic cabin crew member with extensive experience in customer service, management and bartending. Proven ability to deliver exceptional service in fast-paced environments while ensuring passenger safety and comfort. Skilled in communication and conflict resolution, with a strong focus on creating positive experiences for customers. Expert at working collaboratively within a team and adapting to diverse situations, making me a valuable asset in the aviation industry. Seeking to leverage my skills and experience to contribute to a dynamic airline team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cabin Crew
Jetstar Airways
07.2024 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
Administration
Continuity Care
09.2023 - 07.2024
- Facilitated communication with staff and oversaw documentation procedures
- Executed data entry and analysis responsibilities
- Generated and sent professional emails to staff members
- Established and communicated achievable timelines for responses, diligently following up when necessary
- Utilized Microsoft Office Suite, including Excel, Word, Teams, and Outlook
- Managed document scanning tasks
- Contributed to weekly team meetings for ongoing follow-up discussions
- Reported to senior management within allocated deadlines
- Multitasking
- PA tasks as required for managing director
Waitress and Bartender
Bar Pacino
07.2023 - 07.2024
- Pouring Beers
- Pouring Wines
- Making Spirits
- Making cocktails
- Polishing glassware
- Closing the bar
- Delivered Orders to correct tables timely and efficiently
- Cleared tables (Collected glassware and dishes + cleaned the table and chairs)
- Set tables (Set cutlery with napkins on tables correctly + glasses)
- Soaked and Polished cutlery
- Sorted and put away
- Swept and mopped floors
- Checked ID’s
- Restocked
- Set up for functions
- Carried function platters and walked around trays of drinks
Assistant Manager
South East Food Services
06.2021 - 07.2023
- Recruitment and training of new staff
- Model Leadership and support daily management of a high volume restaurant
- Delivering Exceptional customer service
- Ability to work on a rotating roster
- Admin skills - Invoicing, rostering, stock take, identifying food variances and controlling them, ordering, cash count, etc
- Completed Staff appraisals
- Dealing with customer feedback, complaints and refunds
- General management of shift running - preps, stock levels, service, following policy and procedure, time management
- All of the listed below
FoH and BoH Crew Trainer
South East Food Services
01.2021 - 06.2021
- Trained BoH and FoH staff
- Consistently provided friendly service to promote better customer engagement
- Greeted customers and took orders precisely
- Suggested upsells to go with the meals
- Cooked orders with accuracy following all policies procedures
- Maintained clean, sanitized and well-organized food preparation zones
- Assisting customers with their needs and special dietary requests
- Facilitating the distribution of tasks monitoring staff performance
FoH
Red Rooster
01.2018 - 12.2019
- Reported to all shifts on time, dressed neatly in uniform and always adhered to company policies
- Consistently provided friendly service to promote better customer engagement
- Serving customers efficiently
- Cleaning of the FoH areas and closing the front shop
Education
Year 7 - Year 12 - Graduate
Redcliffe State High School
Redcliffe, QLD2022
Year 1 - Year 6 - Graduate
Elimbah State Primary School
Elimbah, QLD2016
Skills
- Reliability and punctuality
- Cultural sensitivity
- Initiative-taking
- Safety awareness
- Complaint handling
- Food and beverage service
- Relationship management
- Compliance and regulations
- Passenger assistance
- Administrative tasks
Certification
- First Aid
- CPR
- RSA
- RSG
- Ground School
- Safe Food Handling practices
- Hygiene Practices
- Certificate III in Business
USI provided upon Request
Timeline
Cabin Crew
Jetstar Airways
07.2024 - Current
Administration
Continuity Care
09.2023 - 07.2024
Waitress and Bartender
Bar Pacino
07.2023 - 07.2024
Assistant Manager
South East Food Services
06.2021 - 07.2023
FoH and BoH Crew Trainer
South East Food Services
01.2021 - 06.2021
FoH
Red Rooster
01.2018 - 12.2019
- First Aid
- CPR
- RSA
- RSG
- Ground School
- Safe Food Handling practices
- Hygiene Practices
- Certificate III in Business
USI provided upon Request
Year 7 - Year 12 - Graduate
Redcliffe State High School
Year 1 - Year 6 - Graduate
Elimbah State Primary School
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