Retail Sales Assistant
Coles
Raceview, Qld
01.2021 - 01.2021
- Kept informed about new products arriving at the store on a regular basis.
- Tracked inventory levels throughout the day and restocked items as needed.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Completed transactions in an efficient manner while providing excellent customer service.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Initiated friendly conversation with customers to determine level of assistance required.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Placed special orders or called other stores to find desired items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
- Provided support to colleagues in order to ensure smooth running of operations.
- Organized backroom storage areas for efficient product retrieval.
- Answered questions from customers about products and services.
- Maintained an organized and clean store environment.
- Assisted in setting up displays for promotional items.
- Resolved customer complaints in a professional manner.
- Informed customers of current sales promotions and discounts.
- Operated the cash register, accepted payment, and issued receipts.
- Handled inventory control procedures such as cycle counts and stock replenishment.
- Provided assistance to other departments when needed.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Ensured compliance with company standards for quality customer service.
- Stocked shelves with merchandise according to company guidelines.
- Maintained accurate records of all transactions on the computer system.
- Conducted regular price checks throughout the day to ensure accuracy.
- Assisted customers with product selection to meet their needs.
- Demonstrated knowledge of store policies regarding payments, returns and exchanges.
- Greeted customers and provided excellent customer service.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Managed cash register operations using POS system and processed sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Answered questions about current promotions and resolved issues according to store policies.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Assisted in the preparation and execution of physical inventory counts.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.